Monash University
2019 CX Impact Award

Contact Details

Monash University
Jan Juc


I’m a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA) and a 2019 CXPA Impact Award winner, as well as a Service Design Professional. I’m also a certified PMI Project Management Professional (PMP®), (PMI-ACP®) and AgilePM®, (DSDM) with over 20 years’ marketing and digital project management experience.

I’m both a ‘best in class’ student and a design league coach at the Interaction Design Foundation (IDF) and a UX community influencer. I maintain ongoing education and certifications in project and CX management practices and thought leadership.


  • Education

Job History

Monash University
Senior CX Manager
Melbourne, VIC, Australia
January 2020 - present

Interaction Design Foundation (IDF)
IDF Design League Coach
March 2017 - present

First Quartz Pty Ltd
CX Professional, Senior Project Manager PMP® PMI-ACP®
May 2003 - present

House with No Steps
Customer Experience (CX) Lead
November 2018 - May 2019

Honors and Awards

2019 CX Impact Award
Customer Experience Professionals Association (CXPA)


  • CCXP