I’m a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA) and a 2019 CXPA Impact Award winner, as well as a Service Design Professional. I have also been a Judge on the 2020 CXPA Impact Awards and 2020 iCXA Awards.
I’m also a certified PMI Project Management Professional (PMP®), (PMI-ACP®) and AgilePM®, (DSDM) with over 20 years’ marketing and digital project management experience.
I’m both a ‘best in class’ student and a design league coach at the Interaction Design Foundation (IDF) and a UX community influencer. I maintain ongoing education and certifications in project and CX management practices and thought leadership.