With a blend of Behavioural Economics, CX Management, UX/UI Design with project and process management skills, I work with organisations, mentoring and leading teams to understand their customers’ desired outcomes and then plan, align, create and deliver customer-centric strategies and experiences. I'm a CXPA Impact Award Winner 2019, CXPA Impact judge and have been an International CX judge and chair of judges, as well as a UK Business Awards judge with Awards International. I'm a judge on the North American and European ARCET CX Awards. I currently work in Financial Services at Computershare as the Head of the Design Studio, in the Digital Foundry.