Profile

Senior CX Principal,
Medallia

Contact Details

Medallia
Leawood, KS

Bio

To inspire, engage, and lead people to deliver the highest levels of growth, operational excellence, and customer loyalty.

Specialties: Management consulting, customer loyalty, experience, & satisfaction, experience design, Net Promoter System, product management, innovation, design thinking, change management, leadership, strategic planning, lean manufacturing, process improvement, Six Sigma,Toyota Production System, Keynote speeches

Industry

  • Technology

Job History

Medallia
Senior CX Principal
October 2016 - present

Sprint
VP, Customer Experience
Overland Park, KS, United States
February 2015 - September 2016

LoyaltyRocks
Founder And President
March 2014 - January 2015

Intuit
Vice President, Customer Experience & Business Excellence
October 2007 - September 2013

Intuit
Vice President, Product Management
October 2004 - January 2007

Intuit
Director, Process Excellence (Six Sigma)
January 2002 - January 2004

HP Compaq
Director, Quality & Customer Satisfaction (Six Sigma)
January 1997 - January 2002

Phoenix Consulting Group
President/Co-Founder
January 1995 - January 1997

American Productivity & Quality Center Consulting Group
Director, Manufacturing & Oil & Gas Practice
January 1992 - January 1995

Coopers & Lybrand (PriceWaterhouseCoopers)
Senior Manager, Management Consulting Services
December 1988 - January 1992

Square D
Manufacturing Engineer/Supervisor
July 1984 - December 1988

The Purdue Exponent
Campus Editor
January 1983 - January 1984

Honors and Awards

B.S. Industrial Management/Industrial Engineering
Purdue University
1984

Certified Customer Experience Professional (CCXP)
Customer Experience Professionals Association (CXPA)
2015

CRM Excellence Awards – Gold Winner Customer Experience
Gartner/1to1 Media
2013

Customer Experience Excellence Award
Temkin Group
2013

Leadership Award
Intuit
2007, 2009

M.S. Management (MBA)
Purdue University
1994

Scott Cook Innovation Award
Intuit
2006, 2008