The Petrova Experience

Contact Details

The Petrova Experience
Brooklyn, NY


 Transformational leader with the vision to create a world class customer experience and skills to execute the vision across a large complex organization.
 Pioneer in developing innovative solutions that leverage emerging technologies to drive dramatic improvements in the customer experience.
 Proven accomplishments in designing and implementing customer-centric programs based on marketing insights and understanding of consumer behavior, which achieve measurable results and positive financial impact.
 Effective communicator able to work across disciplines to create quality, end-to-end brand experiences.


  • Travel and Hospitality

Job History

The Petrova Experience
Brooklyn, NY, United States
July 2019 - present

Specialty Food Association
VP Customer Success
New York, NY, United States
January 2019 - January 2019

JetBlue Airways
Director Customer Experience
NY, United States
October 2015 - January 2019

JetBlue Airways
Global Strategic Marketing Manager
New York
August 2013 - October 2015

JetBlue Airways
Financial Planning and Compensation Analyst
New York
July 2011 - August 2013

Royal Bank if Canada
Senior Analyst
New York
November 2008 - July 2011

Honors and Awards

Best Terminal Design
Future Travel Experience (FTE)

One of the 100 greatest innovations of 2017
Popular Science

The President’s Volunteer Service Award
Corporation for National & Community Service
2014, 2015, 2016


  • CCXP