Profile

CEO/Founder,
The Petrova Experience

Contact Details

The Petrova Experience
Brooklyn, NY

Bio

 Transformational leader with the vision to create a world class customer experience and skills to execute the vision across a large complex organization.
 Pioneer in developing innovative solutions that leverage emerging technologies to drive dramatic improvements in the customer experience.
 Proven accomplishments in designing and implementing customer-centric programs based on marketing insights and understanding of consumer behavior, which achieve measurable results and positive financial impact.
 Effective communicator able to work across disciplines to create quality, end-to-end brand experiences.

Industry

  • Travel and Hospitality

Job History

The Petrova Experience
CEO/Founder
Brooklyn, NY, United States
July 2019 - present

Specialty Food Association
VP Customer Success
New York, NY, United States
January 2019 - January 2019

JetBlue Airways
Director Customer Experience
NY, United States
October 2015 - January 2019

JetBlue Airways
Global Strategic Marketing Manager
New York
August 2013 - October 2015

JetBlue Airways
Financial Planning and Compensation Analyst
New York
July 2011 - August 2013

Royal Bank if Canada
Senior Analyst
New York
November 2008 - July 2011

Honors and Awards

Best Terminal Design
Future Travel Experience (FTE)
2016

One of the 100 greatest innovations of 2017
Popular Science
2017

The President’s Volunteer Service Award
Corporation for National & Community Service
2014, 2015, 2016

Designation

  • CCXP