Diversity & Inclusion

CXPA is committed to a culture of inclusivity and belonging

Diversity is a CXPA Core Value, and we are committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. We encourage, seek out and embrace diverse perspectives and approaches. We realize that we can — and must — do more to contribute to a more inclusive CX profession and world. We created this webpage to publicly share our diversity and inclusion journey. 

•  Working Toward a More Inclusive CXPA
• The Tough Work Toward a Brighter Future: Actions Toward a More Inclusive, Valuable CXPA
• Our Continued Diversity and Inclusion Journey: Latest Actions
• Diversity and Inclusion: Our work continues

• • We have created a Diversity & Inclusion Learning Community to help foster a supportive community to increase diversity and diversity resources in the CX field and an Advancing Minority Professionals in CX community to provide a forum for connection and support toward equity.
    
  • The Boston and Atlanta CXPA session held on July 29, 2020 on Inspiring Racial Equity is shared on the CXPA YouTube Channel .
  • You can access additional tagged Diversity and Inclusion content via this search.
  • We held Member Town Halls on August 4, 2020 to gather your feedback and hear your priorities, which are summarized in this blog post.
  • We have established two diversity and inclusion committees:
    1. Diversity Advancement Committee
    2. Welcoming Environment Committee