Diversity & Inclusion

CXPA is committed to a culture of inclusivity and belonging

Diversity is a CXPA Core Value, and we are committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. We encourage, seek out and embrace diverse perspectives and approaches. We realize that we can — and must — do more to contribute to a more inclusive CX profession and world. We created this webpage to publicly share our diversity and inclusion journey. 

Blog posts that detail commitments from CXPA Board meetings: In addition:
    • We have created a Diversity & Inclusion Learning Community to help foster a supportive community to increase diversity and diversity resources in the CX field and an Advancing Minority Professionals in CX community to provide a forum for connection and support toward equity.
    • The Boston and Atlanta CXPA session held on July 29, 2020 on Inspiring Racial Equity is shared on the CXPA YouTube Channel .
    • You can access additional tagged Diversity and Inclusion content via this search.
    • We held Member Town Halls on August 4, 2020 to gather your feedback and hear your priorities, which are summarized in this blog post.
    • We have established two diversity and inclusion committees:
      1. Diversity Advancement Committee
      2. Welcoming Environment Committee
If you are interested in getting involved, please let us know.