Atlanta CXPA Network

About Us

The Atlanta CXPA Network is a local community of CX professionals and those in adjacent professions to connect, learn, and share ideas and best practices with each other.  We invite you to stay connected with this online space which will be used to communicate our events both virtual and in-person - once able, planned by Atlanta CXPA Network as well as our local partners.  We can’t wait to welcome you at our next event, and we thank you for being a part of our Network!


The Atlanta Network’s Mission & Vision is:

CXPA Atlanta exists to help its members and their projects thrive so that they can create more value for their clients/companies.

In support of our mission, CXPA ATL offers our members: 

Connections (in-person and online networking, mentor/mentee matching, website), 

Learning (CX training, leadership development, mentoring), and 

Support (coaching, encouragement, CXPA ATL Think Tank, etc.).

Further, we strive to leverage a give some, get some mindset.

 
Be sure to follow us on these additional channels:

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Certified Customer Experience Professional

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Insight Exchange Video Series

Announcements List

  • CX Small Groups - A new Offering!

    Announcing CXPA-Atlanta Small Groups Forming in 2021!!
     
    What?  We are introducing a new idea in 2021 ... small groups.  A small group is 6-8 Atlanta-area CX professionals who meet weekly for 90 minutes to share, learn, and support each other.  Once part of a small group, the members will self-direct their activity.  We ask that you commit to a group for a minimum of eight weeks, after which the group will collectively chart its course forward.
     
    Why?  Small groups are a proven way to increase engagement and promote peer-to-peer connections.  And while still under lockdown, small groups give its members a place to check-in each week with any concerns or simply to listen and show support.  And, of course, small groups promote CX learning, networking, and career search.  Given the size of a small group we can be very agile, e.g., we can take 'field trips' to CX-intense venues like downtown Alpharetta, Ponce City Market, and others with minimal planning and preparation.
     
    When?  Please sign up before February 15th if you want to part of the first groups, which will kick-off in late February.
     
    How?  You express your interest via the Google sheet (https://drive.google.com/file/d/1gEbQJK0MxJ5TWc2Y-e1ZoGiKsDKGuvyG/view?usp=sharing
    and are placed in a small group.  Your group will meet weekly for 90 minutes for eight weeks, then decide whether/how to continue.
     
    For more information contact Sandy (sandydmathis@gmail.com) or Jerry (sseufert@aol.com).
  • This Tuesday - Join Atlanta CXPA & our Feb. Morning Power-Up Session

    Be sure to join our virtual CX Knowledge Exchange “Morning Power-Up” this month: 
    • When: Tuesday, February 9th from 7am to 8am EST (Zoom link details are below)
    • Topic: Let’s chat about purpose-driven Customer Experience
     
    In this month’s discussion, we will explore the role that “a shared common purpose” has on CX.  Identified as a trend by Customer Think as follows: 
     
    Consumers want to buy from businesses that have a shared common purpose. They will assess businesses on what they stand for, say and do. In 2021, the brands that are making a stand on issues that they care about will earn their loyalty. Loyalty is hard won but easily lost. CX leaders will revisit their brand purpose to make sure that it aligns with their customers’ values so they can stand together.
     
    IKEA is a pacesetter on this as it strives to be a climate positive business by 2030. The retail giant’s Buy Back initiative is reducing the amount of furniture that ends up as landfill by buying back unwanted customer furniture and reselling it in its second-hand store. The scheme, which will launch in January 2021, taps into the growing pre-loved market and consumer appetite to reduce consumption by giving a second life to products.
     
    During this conversation, we’ll discuss this perspective and how it plays out in our organizations, and our day-to-day lives.
     
    To prevent Zoom Bombing, PLEASE do not forward this link to anyone.
     
    Join Zoom Meeting
     
    Meeting ID: 872 3377 3570
    Passcode: 699775
    One tap mobile
    +19292056099,,87233773570#,,,,*699775# US
     
    Dial by your location
            +1 929 205 6099 US (New York)
    Meeting ID: 872 3377 3570
    Passcode: 699775

Our Leadership

HCL America Inc.
Customer Experience Director
Jabian Consulting