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Join a CXPA Town Hall Discussion on November 2 nd As a “by member, for member” association, we want to hear about the challenges you face and your feedback on the strategic priorities for CXPA. We also want to provide an opportunity for you to provide...
“I like the word ‘Inspire’ because it has origins in the concepts of blow into, to bring spark, or to inflame,” remarked Annette Franz, CCXP, CXPA Chair, during a recent strategic planning session. Our Board of Directors reviewed statements and documents that arose out of the planning session to...
CXPA Topic Guide: CX Metrics It can be overwhelming to find relevant, unbiased CX resources to help move your work forward. CXPA is here to help. Karl Sharicz, CCXP, dives into the world of CX metrics and offers some advice to CX practitioners on the proper role of metrics in...
"The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders, and continually develops them." -John Maxwell As the world’s premier organization...
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