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Welcome 2022 CXPA Chair: Nancy Porte, CCXP In a recent blog post Nancy shares her thoughts as the 2022 incoming CXPA Chair: As we enter 2022, it is certain that this will be a year in which CX professionals and their organizations will be challenged to adapt to rising...
How can U.S. CX professionals continue to stay connected with one another and gain new professional insight during a time when they may not be able to travel to a distant conference or event? In 2022, the Customer Experience Professionals Association (CXPA) is partnering with CX Forums,...
Even in the best circumstances, taking on a new CX leadership role is daunting. On top of the typical challenges of any new career step, CX leaders have the added challenge of preparing to influence change across the organization. New CX leaders are likely to be bombarded with advice on what to...
This post will appear later on 360Magazine.com. It appears here first as a courtesy to CXPA members. It’s become one of my biggest pet peeves: I place an online order, and immediately after (or sometimes even before ) getting an e-mail confirmation, I get a separate e-mail from the company...
As we enter 2022, it is certain that this will be a year in which CX professionals and their organizations will be challenged to adapt to rising expectations amid continued health, safety, and economic uncertainty. I’ve always liked a good challenge, so it is an honor to have the opportunity...
A CX leader’s first twelve months in a new CX assignment are critical to success. While there is much anecdotal guidance available to these leaders as they take on new roles, CXPA believes that a research-based approach is necessary to ensure independent, consensus advice that can be trusted...
You’ve heard this before, right? “Due to current circumstances, we’re experiencing longer-than-usual wait times.” Those “circumstances” can vary. Over the past twenty months, of course, it has been Covid-19. Sometimes it’s the holidays. Sometimes brands stiff-arm you without even giving you...
What's new in the exam for Certified Customer Experience Professional (CCXP)? Here are my personal thoughts about it, after reworking my prep course for much of this past year. The most obvious shift is the new Culture & Accountability category, which combines the former two...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were on the move in September: Top Row, L-R: Francis Goh , CCXP, Digital Innovation Leader | Asean Cloud Innovation Centre at Amazon Web Services...
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