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This article originally appeared on LinkedIn . Customer experience isn’t a role people typically train for. It’s a role they’re thrust into. Most CX leaders didn’t start their careers with “customer experience” in their job title. They’re asked to step into i t, often for...
Neurodiversity Awareness Month Thanks to CXPA member Melitta Hari, CCXP for sharing a recent blog acknowledging Neurodiversity Awareness Month. Neurodiversity is about recognizing and valuing the many different ways people think, process information, and experience the world. During this...
One of the 2025 initiatives of the Diversity Advancement Committee is to increase awareness of the business growth potential surrounding serving different diverse communities during and beyond celebrations and observances that might be unfamiliar but are important to our fellow members,...
Join us at CX Leaders Advance April 26th-28th in Indianapolis Join us at CX Leaders Advance for the Growing Your CX Leadership Series , led by Tabitha Dunn, CCXP. With a proven track record of building and scaling seven customer experience practices, Tabitha will share her expertise in...
CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base. ...
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As I conclude my term as Chair of the CCXP Advisory Committee, I want to take this opportunity to express my heartfelt gratitude to each of you - the dedicated members of the Committee, the CXPA Global Board, and the extended CXPA community. It has been an honor to serve alongside such...
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Holiday Office Closure In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2. New CX Course Available: Making Personas and Journeys Data-Driven and Actionable Are you a CX professional...
Next week Americans will gather to celebrate Thanksgiving, an annual day to feast and reflect on the blessings of the past year. I look forward to celebrating that day with family and friends – but first want to express my gratitude to you, the CXPA community for the accomplishments, support,...
Co-authors: Shruti Chopra and Lora Zlatanova The Importance of CX Customer experience is the order of the day. Whether it’s Services, Marketing, Sales, or any other department, the unified goal is to provide customers with a seamless and exceptional experience....
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