Now Open! 2022 Impact Awards recognize individuals for amazing CX contributions. Deadline 8/15th. Learn more.
Download 2022 CX Day Theme Graphics The CX Day theme this year is CX Drives Success . The theme spotlights how customer experience strategy powers better results for consumers, employees, organizations, and the world. Customer experience is the perception that customers have of...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Beverly Peeling , Director Customer Experience & Digital Design, Equifax Vaibhav Pant , Product...
Would love to share my CCXP journey and some insights for aspiring CCXPs It took me nearly 5 months to crack the exam with 2 months of intermittent breaks from study. As I prefer self-study over training providers, it's a personal call for anyone to take. There are 100 questions (3 Hours...
“Return to normal” CX strategies are business performance quicksand. So much has changed in success criteria for employees and customers! Forrester's 2022 CX Index reports a return to early 2020 CX quality levels, reversing 2021 gains. In fact, 20% of brands have lower CX quality now than a...
CXPA's 2022 Innovation Awards have come to a close, and a panel of global judges has chosen one global winner: Congratulations to CRC Companies! During the course of the pandemic, CRC, a real estate company, was faced with the challenge that the vast majority of its maintenance and...
Recently Jim Ryan and I gave a talk to AAA leaders about customer-centered innovation… We included 5 discussion topics leaders at any level could use... with your board, your executive team, or your whole org. All are open-ended designed to help you stimulate dialogue, rather than get...
Nominations Open for 2022 Emerging Leader in CX Award Want to recognize an emerging CX leader? CXPA is accepting nominations for its 2nd annual Emerging Leader in CX Award. This award exists to recognize and support the up-and-coming individuals who are creating better...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: Top Row, L-R Rick Parrish , Vice President, Research Director, Forrester Jenny Neilsen , Customer Experience Lead,...
One of my great pleasures as a CXPA Board member this year is working with the ten new Regional Councils to help guide CXPA’s relevance and growth around the globe. I am so energized by the passion of these leaders and excited about the conversations. I am also honored to have been asked to...
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