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Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Shawn Nason | Chief Experience & Innovation Officer | PatientPoint Emily Bevens , CCXP ...
CX Day 2024 was an amazing day, a truly global celebration with so much activity that I feel compelled to write a summary post to capture key announcements and highlights. The day kicked off with an amazing video that captures the spirit and reach of the CXPA community: Of course,...
One of the 2024 initiatives of the CXPA DEI Committee is to increase awareness of the employee and customer experience around celebrations and observances that might be unfamiliar but are important to fellow members, colleagues, and customers. This month, we are spotlighting Hispanic Heritage...
The world is different than when Lou Carbone and Stephan Haeckel wrote about “Engineering Customer Experiences” in January 1994, or even when CXPA was founded in 2011. “Customer experience” is now widely used – albeit in a variety of contexts and meaning. But it is undeniable that this idea that...
CXPA Office Closed for Labor Day In observance of Labor day, CXPA offices will close at 2pm ET on Friday, August 30th and reopen on Tuesday, September 3rd. 2024 CX Day Celebration Join the 2024 CX Day global celebration on Tuesday, October 1st. The 2024...
Now Available: CX Day Sponsorship Opportunities Join the global celebration of CX Day, Tuesday October 1st! 🎉 Did you know that CX is celebrated and recognized around the world in many languages, time zones, and through exciting events on CX Day? Don't miss out on the chance for...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Charlotte Chang , Vice President, Head of Product and Technology, WillCo Tech ...
A personal perspective on the results of the recently released McorpCX and CXPA CX Education Research On behalf of all of us at McorpCX, I’m happy to share the findings from our latest collaborative research with the Customer Experience Professionals Association (CXPA) . Titled ...
This article originally appeared on LinkedIn: https://www.linkedin.com/pulse/4-customer-experience-questions-ask-yourself-kinghorn-ccxp-pmp-plxuc/?trackingId=v6mAnS8aSBS%2FqSkii1cKDg%3D%3D Last week I spent two packed days with other customer experience (CX) professionals at CXPA’s CX...
Catch the Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we...
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