CXPA Offices Closed for Memorial Day CXPA Headquarters will be closed in honor of Memorial Day on Friday, May 26th starting at 2pm ET and closed Monday, May 29th. 2023 CXPA Awards: Judges Applications Open CXPA is now recruiting judges for...
Customer experience savings are NOT about automation or slashing value to customers! That’s a recipe toward many unexpected costs. Whenever you think about savings, think about value expansion. Your enterprise goals are to continually increase value to investors, so by definition, you must...
CX Leaders Advance just wrapped up yesterday at the beautiful Rosen Shingle Creek hotel in Orlando, Florida. Check out what CXPA members were sharing about the event on social media: Megan Burns BT Gregson, CCXP Judy Bloch, CCXP #2023 #featured
With the growing complexity and competitive landscape in capturing prospective buyers' attention, it is more critical than ever to focus on deepening customer relationships. As customer experience (CX) professionals positioned at the heart of a business, we have a huge opportunity to make a...
Register Today It is said that leadership is best developed when there is a purposeful process for leadership development led by experienced guides in a conducive environment. In that spirit, CX Leaders Advance is an intentionally designed process to engage Chief Customer Officers,...
The success of any business depends on the ability to deliver exceptional customer experiences. For this reason, customer experience (CX) has become a key differentiator in today's highly competitive market. After spending a few years in the digital field, I gained the skills to collaborate...
Will we see you at CX Leaders Advance? Join the CX Leaders Advance Program in Orlando, FL May 15-17. Check out the faculty speakers and agenda for the upcoming program today. Learn more at www.cxpa.org/cxleadersadvance2023 A Peek Inside the...
CX Governance "consists partially of the roles, responsibilities, and processes that oversee and support your company's CX activities." Sponsorship is "an act of leadership." These definitions are extracted from the CXPA's book "Establishing Effective Governance and...
CXPA Call for Speakers CXPA is currently seeking self-nominations for faculty speakers at an upcoming Orlando program. Get all the details and apply today! https://www.cxpa.org/cxleadersadvancefaculty CX and Finance: New Book Shows the Power of...
CXPA proudly announces a new in-person event to support senior CX brand leaders. CX Leaders Advance, which will be held May 15-17 in Orlando, Florida, is a special program designed to foster advanced-level conversations between CX brand leaders, consultants, and CXPA sponsors in a 200-person...
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