ALERT: Welcome to the new website. Learn More
Welcome to July! If you’re in the Northern Hemisphere, July brings the “dog days” of summer—so named for the constant presence of the dog star, Sirius, that rises with the sun and is associated with hotter weather. If you find yourself indoors (and really, who among us hasn’t been spending...
Earlier this month we had three important conversations at our June Board meeting: How can CXPA provide greater, sustainable value despite the impacts of COVID-19? How can we widen the circle of members engaged in CXPA activities and leadership? How are we living our Core Value...
1 Comment - no search term matches found in comments.
Do customer intelligence and actionability go hand-in-hand? The basic difference between data and intelligence is this: data are facts, and intelligence is the arrangement of data to convey meaning. In other words, intelligence is a capacity for applying a combination of facts. Customer...
We hope this message finds you healthy. We are writing to share an update on CXPA Board and staff leadership considerations during this pandemic and actions we are taking to support the CXPA community. Despite some direct impacts from the pandemic (conference postponement, closed CCXP...
FROM JOURNALISM TO CX Sirte Pihlaja, CCXP, began her immersion into customer experience over 25 years ago when she journeyed from working in the media, to pioneering digital media at the dawn of the internet, and into CX. Originally, she went to the University of Helsinki to...
“Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. 2 ...
“Despite the many challenges we face, when we come together, work together, and share together, we advance CX together,” says CXPA’s CEO Greg Melia, CAE, at the conclusion of his video welcoming visitors to the new cxpa.org. More than just an uplifting sentiment, these words—and the spirit...
Gold
Silver
Bronze