Join the global CX Day celebration Tuesday, October 3. Sign up for updates and resources here cxpaglobal.org/cxday.
CXPA Sponsor Spotlight: Medallia Understanding customer needs and expectations has always been at the heart of customer experience. For many companies, feedback has come primarily from surveys. But surveys alone can’t help your organization stay ahead of changing customer behavior...
After careful consideration and evaluation, CXPA is thrilled to introduce the finalists for the 2023 CXPA Awards. We look forward to celebrating their remarkable commitment to enhancing customer experience on CX Day, October 3. We invite you to be a part of this exciting moment by joining our...
As a kid, music unceasingly filled our home. My brothers & I were blessed with parents who understood the impact of music – we listened to every genre & they taught us “Behind the Music” well before VH1 existed. One band that got more airtime than any other was The Grateful Dead. The...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Tami Barré , Chief Experience Officer, Farm Journal Anamika Ghosh , Senior Technical...
CX Day is a wonderful opportunity to maximize value. Like a kaleidoscope, "value" is a word that takes on several gratifying interpretations when you shift the lens. Maximize your CX Day value by preparing well in advance to (1) learn, (2) engage, and (3) honor. 1) Maximize CX Day Value:...
Greetings to our amazing global community of CX enthusiasts! As we gear up for CX Day, we're thrilled to share a special opportunity with you, brought to you by CXPA's very own Content Manager, Gabe Smith, CCXP. We're working on an incredible video that will shine a spotlight on the exceptional...
CXPA LinkedIn Live Replay See a 2-minute takeaway below of the recent Live with CXPA and Glassbox: Unleashing CX Success -- A Roadmap to Prioritizing CX Initiatives Watch On Demand Now CXPA Headquarters Office Closing In recognition of Labor Day, CXPA...
CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3. This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe. This year’s theme is “Good CX delivers better outcomes for...
In a recent LinkedIn Live event presented by CXPA and NPSx by Bain and Company, CX leaders shared their insights and experiences on the journey of a CX roadmap assessment. Diya Sikka , Director of NPSx, kicked off the program by outlining the chief goal behind such an assessment: creating a...
CXPA LinkedIn Live Replay See below the recent Live with CXPA and NPSx: Finding Your CX Truth through a Roadmap Assessment. Learn more here . Upcoming Events Five9 CX Summit: The Power of People and Technology Tuesday, August 15,...
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