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CX professionals must deliver exceptional experiences while proving measurable business value. CX Leaders Advance offers sessions to help you achieve real results. Here’s a look at three of them: Building, Measuring, and Impacts of ROI in Experience Management Speakers: Greg...
Introducing the CXPA CX Knowledge Copilot Meet the CXPA CX Knowledge Copilot —an AI-powered assistant trained exclusively on CXPA publications to help members quickly find insights, best practices, and resources. Created by a CXPA member and a team of volunteers, this tool is designed to...
CX professionals are facing pressure to lead faster and more efficiently – but also to ensure that strategy and implementation choices are the right ones. The CXPA CX Knowledge Copilot is here to provide fast, reliable answers to your CX questions from the CXPA community knowledge base. ...
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As I conclude my term as Chair of the CCXP Advisory Committee, I want to take this opportunity to express my heartfelt gratitude to each of you - the dedicated members of the Committee, the CXPA Global Board, and the extended CXPA community. It has been an honor to serve alongside such...
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Holiday Office Closure In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2. New CX Course Available: Making Personas and Journeys Data-Driven and Actionable Are you a CX professional...
Next week Americans will gather to celebrate Thanksgiving, an annual day to feast and reflect on the blessings of the past year. I look forward to celebrating that day with family and friends – but first want to express my gratitude to you, the CXPA community for the accomplishments, support,...
Co-authors: Shruti Chopra and Lora Zlatanova The Importance of CX Customer experience is the order of the day. Whether it’s Services, Marketing, Sales, or any other department, the unified goal is to provide customers with a seamless and exceptional experience....
As the calendar turns from October to November, transformation is afoot all around the world – from the remembrances of Dia de Muertos to the celebrations of Diwali to the US presidential election to name just a few. There is also continued progress at CXPA toward the strategic goals and...
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CXPA Office Closed for Labor Day In observance of Labor day, CXPA offices will close at 2pm ET on Friday, August 30th and reopen on Tuesday, September 3rd. 2024 CX Day Celebration Join the 2024 CX Day global celebration on Tuesday, October 1st. The 2024...
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