CX Technology Partner Highlight: Verint Industry Study: The Total Economic Impact™ of Verint Experience Management Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s...
There is little research conducted on established CX program structure and what components should be considered when building a successful CX team, such as how to best allocate resources, determine hiring objectives, and use KPIs to evaluate performance. Continuing its research partnership...
Having first-hand experience leading CX from within marketing organizations, I can honestly say this guide on ‘Effective Collaboration Between CX and Marketing’ has absolutely nailed it. If I only had this at my disposal in previous roles, I could have saved a lot of time and energy trying...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Claudia Lopez , Client Experience Manager, Parker Technology Brittani Osborne, Customer Experience Project...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Sigrid Van Duffel , Customer Experience Director, SD Worx Craig Goddard, Senior Director, Global Head...
CXPA is committed to being an association driven by member needs. Recently we conducted a member survey to inform CXPA planning by better understanding your biggest needs, interest in ideas under consideration, and your advice to the Board of Directors as we enter the planning season. Thank you...
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CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. The CCXP exam has 100 multiple choice questions that are easier to answer when you have spent a few years in your career managing 5 areas: CX Strategy,...
Sometimes a party can be so great that you get caught up in a flow of connections, activities, and emotions. That describes my experience of CX Day 2022 from about 3 pm Eastern on October third when the celebrations began in New Zealand until the morning of October 5 when I caught up on the...
Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time when we intentionally celebrate and express gratitude to people who matter in our lives. It doesn’t mean we stop...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First Row, L-R Tim Pritchard, Global Partnership Lead – Medallia, Kantar Janelle Mansfield , VP CX Strategy and...
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