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CX Technology Spotlight: Meet the Containment Bot Check out this CX Technology Spotlight and Meet The Containment Bot! Our partners at Verint use AI as a way to detect and identify areas to help, watch and learn how it can help your customer experience. Learn more at verint...
It’s that time of year again – when we’re all interacting with the IRS to file our taxes. 🏛 Have you noticed any differences this year vs. previous years? According to a recent NPR article (link in comments), this tax season is on the right track. 98% of the 71 million tax returns received...
When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential in 2014 they had high hopes that it would become a trusted, reliable mark of CX professionalism by providing a common framework for assessing CX knowledge. Today’s CCXP...
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LinkedIn Live Replay: Strategies to Reduce CX Stagnation and Embrace Innovation In a recent LinkedIn Live event hosted by CXPA, Ryan Driscoll of commonFont, a CX professional services firm that provides technical delivery capabilities and consultative advisory services, joined...
6 Learning Journeys at CX Leaders Advance At the heart of CX Leaders Advance lies the Learning Journeys, carefully curated tracks designed to cater to the diverse needs and interests of CX professionals. Each journey provides attendees with a deep dive into specific aspects of CX...
On April 30, 200+ CX leaders from across the globe will gather in Aurora, Colorado to spend two dedicated days exploring and refining strategies for CX success. Register now for CX Leaders Advance—April 30 th -May 2 nd At the heart of CX Leaders Advance lies the Learning...
The excitement is building for the 2024 CXPA CX Leaders Advance conference. Read what sets this conference apart and reserve your spot to join us! CX Leaders Advance is designed with the needs of CX leaders in mind. We’ve skipped the exhibit hall and platform-specific sessions...
To help chart our future, the Customer Experience Professionals Association (CXPA) began an extensive research project in October 2023 to better understand the state of CX and the CX profession. Today, we are writing to share an update on the project and share how CXPA members and stakeholders...
As of January 1, 2024, I will complete my term as the 2023 Chair of the CCXP Advisory Committee and as a committee member since 2019. I'd like to take a moment and reflect on a decade-long journey with the CXPA, my time on the advisory committee, and the accomplishments we have achieved this...
Upcoming Holiday Office Closures Our offices will be closed Friday, December 22 starting at 2pm ET and Monday, December 25. CXPA Announces Keynote Speaker for 2024 CX Leaders Advance Conference As the winner of this year’s...
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