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July CX Online Learning Activities

Welcome to July! If you’re in the Northern Hemisphere, July brings the “dog days” of summer—so named for the constant presence of the dog star, Sirius, that rises with the sun and is associated with hotter weather. If you find yourself indoors (and really, who among us hasn’t been spending...

Gabe Smith,CCXP's profile image

Blog Entry
The Tough Work Toward a Brighter Future: Actions Toward a More Inclusive, Valuable CXPA

Earlier this month we had three important conversations at our June Board meeting: How can CXPA provide greater, sustainable value despite the impacts of COVID-19? How can we widen the circle of members engaged in CXPA activities and leadership? How are we living our Core Value...

Mr. Greg Melia,CAE's profile image

Blog Entry
CX ROI via Actionability of Customer Intelligence

Do customer intelligence and actionability go hand-in-hand? The basic difference between data and intelligence is this: data are facts, and intelligence is the arrangement of data to convey meaning. In other words, intelligence is a capacity for applying a combination of facts. Customer...

Lynn Hunsaker,CCXP's profile image

Blog Entry
Under the Hood: CXPA Update on COVID-19

We hope this message finds you healthy. We are writing to share an update on CXPA Board and staff leadership considerations during this pandemic and actions we are taking to support the CXPA community. Despite some direct impacts from the pandemic (conference postponement, closed CCXP...

Annette Franz,CCXP's profile image

Blog Entry
Journalist, Internet Pioneer, and CX Champion: Finland's Sirte Pihlaja, CCXP and Her Path to CX Success

FROM JOURNALISM TO CX Sirte Pihlaja, CCXP, began her immersion into customer experience over 25 years ago when she journeyed from working in the media, to pioneering digital media at the dawn of the internet, and into CX. Originally, she went to the University of Helsinki to...

Gabe Smith,CCXP's profile image

Blog Entry
Customer-Centered Management is Straightforward Business Sense: Why & How

“Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. 2 ...

Lynn Hunsaker,CCXP's profile image

Blog Entry
The New CXPA.org Offers Enhanced Opportunities to Connect, Learn, & Advance Your Career

“Despite the many challenges we face, when we come together, work together, and share together, we advance CX together,” says CXPA’s CEO Greg Melia, CAE, at the conclusion of his video welcoming visitors to the new cxpa.org. More than just an uplifting sentiment, these words—and the spirit...

Gabe Smith,CCXP's profile image