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As the calendar turns to June, many businesses in some parts of the world are beginning to re-open (ICYMI, check out Nancy Ortenburg, CCXP, and her advice on CX considerations for re-opening a property—it’s tip #17 on our new page CXBuildsResilience.com ). And yet, many are still understandably...
We hope this message finds you healthy. We are writing to share an update on CXPA Board and staff leadership considerations during this pandemic and actions we are taking to support the CXPA community. Despite some direct impacts from the pandemic (conference postponement, closed CCXP...
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This article first appeared at https://www.linkedin.com/pulse/experience-customer-amy-shioji-ccxp/ As I’ve settled into a new customer experience (CX) role over the last year, I’ve thought a bit about my CX journey and the way organizations often react to introducing CX into the corporate...
FROM JOURNALISM TO CX Sirte Pihlaja, CCXP, began her immersion into customer experience over 25 years ago when she journeyed from working in the media, to pioneering digital media at the dawn of the internet, and into CX. Originally, she went to the University of Helsinki to...
“Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. 2 ...
“Despite the many challenges we face, when we come together, work together, and share together, we advance CX together,” says CXPA’s CEO Greg Melia, CAE, at the conclusion of his video welcoming visitors to the new cxpa.org. More than just an uplifting sentiment, these words—and the spirit...
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