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Blog Entry
CXPA Announces 2021 Innovation Award Finalists

Now in its 10 th year, the Customer Experience Professionals Association’s annual CX Innovation Award is presented to organizations/brands that do not sell customer experience products/services that have implemented innovative and successful customer experience initiatives. As the industry...

Gabe Smith,CCXP's profile image

Blog Entry
CXPA Need to Know for the Week of April 19th

Spring Brings New Volunteer Opportunities CXPA is full of opportunities to help advance the customer experience profession. There are several ways to help CXPA implement 2021 goals. Opportunities include activities to help fostering diversity and growth through inclusive...

Joy Wedge's profile image

Blog Entry
Gene Lee, CCXP, Drives CX Alignment as Mailchimp’s CXO

Atlanta native Gene Lee, CCXP , is a designer at heart. “CX professionals take interesting paths,” he says. “If you look at my career trajectory, it started in classical gra phic design and medical illustration. Over the years, my work has ranged from leading corporate branding to...

Gabe Smith,CCXP's profile image