Submissions Open: CXPA Seeks CX Case Studies for 2024 CX Impact Awards. Deadline July 29. Learn more
New Report - The AI Paradox: Technology, Humanity and the Customer Experience We are excited to share The AI Paradox: Technology, Humanity and the Customer Experience, a brand-new report focused on AI, Technology and Humanity in Customer Experience. To produce the report,...
In a recent LinkedIn Live broadcast, I was excited to be joined by Tiffany Snowden, Executive Coach and Head of Content Product Strategy at Google, and Matt Hartley, Head of Pixel Customer Care at Google, who shared their insights on the successful initiatives that led to Google being named the...
Customer experience is a pivotal factor in driving the financial success of leading organizations around the world. At CXPA, we believe in the power of sharing these success stories to help achieve our 10 year goal of securing the future of CX as a trusted and preferred business discipline, in...
Now Available: CX Day Sponsorship Opportunities Join the global celebration of CX Day, Tuesday October 1st! 🎉 Did you know that CX is celebrated and recognized around the world in many languages, time zones, and through exciting events on CX Day? Don't miss out on the chance for...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Charlotte Chang , Vice President, Head of Product and Technology, WillCo Tech ...
A personal perspective on the results of the recently released McorpCX and CXPA CX Education Research On behalf of all of us at McorpCX, I’m happy to share the findings from our latest collaborative research with the Customer Experience Professionals Association (CXPA) . Titled ...
This article originally appeared on LinkedIn: https://www.linkedin.com/pulse/4-customer-experience-questions-ask-yourself-kinghorn-ccxp-pmp-plxuc/?trackingId=v6mAnS8aSBS%2FqSkii1cKDg%3D%3D Last week I spent two packed days with other customer experience (CX) professionals at CXPA’s CX...
Catch the Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we...
This article was originally published on LinkedIn: https://www.linkedin.com/pulse/lost-translation-decrypting-cx-c-suite-lauren-feehrer-ccxp-jd0hc/ Last week, I had the privilege of attending the CX Leaders Advance, an annual conference hosted by the Customer Experience Professionals...
When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential in 2014 they had high hopes that it would become a trusted, reliable mark of CX professionalism by providing a common framework for assessing CX knowledge. Today’s CCXP...
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