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Faran Niaz’s skills as an award-winning photographer have given him a unique vision and perspective as a global CX professional. “Both photography and CX are creative arts,” he grins. “You get a chance to develop something that didn’t exist. You put a smile on someone’s face, and you...
Webinar title: Building a CX Business Case for Your CFO You need to create a business case for your CX team and present it in a few weeks' time to your CFO and other key stakeholders. On the one hand, you know that your CX team has earned back its investment many times over in the...
The end of summer is always a time of reflection for me – typically while enjoying favorite places, often on a sun-filled beach. Like so many things, the end of Summer 2020 is different, but the show must go on. As I prepare to work with the CXPA Board and staff on plans for 2021, I am filled...
August is upon us! We hope you’ve been able to relax this summer—whether that’s been spending some socially-distanced time with friends and family, escaping to a remote cabin, or taking a well-deserved break from social media (the CXPA team is of the opinion that it’s a good thing to take...
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