CXPA Need to Know for the Week of June 10th

By Joy Wedge posted 06-06-2024 08:38 AM

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Now Available: CX Day Sponsorship Opportunities

Join the global celebration of CX Day, Tuesday October 1st! 🎉 Did you know that CX is celebrated and recognized around the world in many languages, time zones, and through exciting events on CX Day?

Don't miss out on the chance for your organization to establish these valuable relationships too! Learn more about CX Day sponsorship opportunities today and position your brand on the right stage. Let's embark on this exciting CX journey together - the world is eagerly anticipating your participation! Learn more here.

On the Move: May 2024

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First row, L-R

Charlotte Chang, Vice President, Head of Product and Technology, WillCo Tech

Marc Mandel, CCXP, Founder, Principal, Wow Moments!

Heather Donaldson, Client Director – Financial Services, Kubrick Group

Hussein Dajani, Group Chief Marketing and Customer Centricity Officer, Petromin Corporation

Lynn Girotto, Chief Marketing Officer, Qualtrics

Gene Lee, Vice President Design, Atlassian

Feature: CX Day Company Celebration

The excitement for CX Day 2024 is building as offices worldwide gear up for the festivities on Tuesday, October 1, 2024! How is your office planning to celebrate this special day? Whether you're looking to honor your amazing CX staff or showcase your remarkable CX accomplishments, CX Day presents a fantastic opportunity to highlight your organization's commitment to customer experience. Discover how organizations celebrated CX day to help generate your ideas below.

See an example of a communication toolkit with templates to easily share CX updates and more here.

See an example of a CX Day webinar and social media posts in a celebration round up here.

Report: The Key Role of Enterprise CX Education in Accelerating Customer Centricity Leadership

Research shows that organizational-wide CX education and upskilling is linked to greater customer centricity and CX maturity. The link between the value of customer experience and business success has long been proven and understood. Customer experience (CX) was identified as a top strategic priority for driving growth by 87% of executives in 2020. Nonetheless, this study reveals a concerning trend: organizational commitment to CX training and education is not given its due importance, with its benefits often overlooked by those in leadership roles.
Learn more here.

Upcoming Events

2024 EX Trends Webinar (Sponsored by Zendesk)
June 11, 2024
Learn more

In person Event: Reimagining human experiences with AI sponsored by Qualtrics
June 11, 2024
Learn more

Become the Most Loved Brand: Unlock the Secret Recipe for Delivering Remarkable Customer Experiences
June 13, 2024
Learn more

Don't Miss This

Replay: The B2B CX Blueprint: Clarifiying Objectives for Improved Impact
Watch here

Replay: Establishing Effective Governance and Sponsorship
Watch Here

Replay: CX Practitioner Perspective - The state of Personalization
Watch here

Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
Watch here

Observances and Recognitions

Pride Month
June 1 2024
Learn more

Hajj
June 3 - June 7, 2024
Learn more

Eid al-Adha
June 16 - 17, 2024
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Looking for tips/advice on giving an internal company presentation to introduce CX

CX maturity assessment tool or platform

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