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One of the 2024 initiatives of the CXPA DEI Committee is to increase awareness of the employee and customer experience around celebrations and observances that might be unfamiliar but are important to fellow members, colleagues, and customers. This month, we are spotlighting Hispanic Heritage...
One of the 2024 initiatives of the DEI Committee is to increase awareness of the employee and customer experience around celebrations and observances that might be unfamiliar but are important to fellow members, colleagues, and customers. This month, we are spotlighting Pride Month . The...
As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. One of the 2024 initiatives of the DEI Committee is to increase awareness about celebrations and observances with which you...
As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. One of the 2024 initiatives of the DEI Committee is to increase awareness about celebrations with which you may not be...
Emily Vernon, CCXP, is the Executive Editor and a Co-Author of CXPA's upcoming publication focused on building diversity, equity, and inclusiveness into a customer experience ecosystem. The resource, which will be released on CX Day--Tuesday, October 3rd--will provide practical guidance for CX...
On CX Day , CXPA celebrated the winners of its 2021 Impact Award as determined by a panel of global volunteer judges. Winners were announced in three categories--Impact on CX in an Organization, Impact on the CX Profession, and Impact on Diversity, Equity, & Inclusion Outcomes related...
This week two important recognitions are on my mind: Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Pride Month and Father’s Day. Being a father helps me be a better person and leader by giving me access to two wonderful daughters who share with me how they see the world. In addition...
During Spring 2020, the killings of Ahmaud Arbery, Breonna Taylor, and George Floyd sparked a wave of civil unrest in the United States and abroad. Like others, CXPA members and the CXPA have undertaken personal and organizational diversity, equity, and inclusion journeys. In this session, we...
Noted management thought leader Jim Collins asserted in Good to Great that the first step to achieving greatness is to “ get the right people on the bus ” – people committed and aligned to achieving excellence together. We are thankful and proud to share the most recent additions to CXPA...
Diversity and inclusion have always been core to CXPA. These commitments have taken prominence this past year as CXPA members have asked that we take greater action. We are proud, as Diversity Advancement Committee Chair, CXPA Chair, and CEO, to share what is being done to demonstrate a culture...
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