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Blog Entry
More than Able: How Pearl Interactive Network Taps Traditionally Underemployed Workers to Drive Its Contact Center Business Growth

July 26, 2020 marked the 30 th anniversary of the Americans With Disabilities Act. While the ADA and related legislation have contributed to significant progress in access and inclusion, job seekers with disabilities are still twice as likely to be unemployed. Research by the Society for Human...

Gabe Smith,CCXP's profile image

Blog Entry
Our Continued Diversity and Inclusion Journey: Latest Actions

Martin Luther King, Jr. once said, “Change does not roll in on the wheels of inevitability but comes through continuous struggle.” Diversity and inclusion (D&I) are a top priority for CXPA, and we hear that we can do better. We are thankful for the CXPA members who have shared feedback,...

Mr. Greg Melia,CAE's profile image

Blog Entry
Former NFL Coach Daron Roberts Shares the Playbook for Developing Empathetic Leaders

Daron Roberts has a mantra that he preaches to his organizational clients and his social media followers: “Stay in the deep end.” The connotation is simple—life’s deep end can be scary, but that’s where growth and change happens. But, as Daron knows, simple to understand does not equal...

Gabe Smith,CCXP's profile image