As a Customer Experience and UX/Service Design Consultant in B2B and B2C, my goal is to help lifestyle-enabling businesses to better engage their audiences. This is through end-to-end experiences, from in-person to online.
After spending over a decade working within customer experience, UX/service design and brand/creative strategy, I know how to drive audience engagement, build brand equity and bring value to a business. Interacting with your audience at the right time, on the right platform and with the right tone is key.
It’s been an honor to have worked with some of the top brands within work, hospitality, luxury and wellbeing including Lego, IHG, Estée Lauder, Nike and Reckitt B2B. Collaborations with these brands and others have been featured in Highsnobiety, Hypebeast, Wallpaper*, Transform and Glamcult.
If we ever met, we could discuss how stand-up comedy, offshore sailing and living abroad cultivated my belief that we should always question the default.