Noted management thought leader Jim Collins asserted in Good to Great that the first step to achieving greatness is to “get the right people on the bus” – people committed and aligned to achieving excellence together. We are thankful and proud to share the most recent additions to CXPA workgroups. These individuals, together with continuing workgroup members, are working collaboratively to unlock the power of independent, consensus-based thought leadership on key strategic issues. If you are
would like to support any of these initiatives, please use the sign-up links below to let us know of your interest.
We’re also seeking CX leaders to lead content sessions for CXPA Networks. Learn more and sign up here.
Thank you volunteers –
we look forward to your impact!
Facilitating effective collaboration to deliver CX in large multi-department organizations
This project seeks to provide independent insight and advice to help CEOs, CX leaders, and teams throughout the organization work better together by understanding the level of collaboration needed to deliver the desired customer experience.
Seeking volunteers – sign up! (login required)
New additions
- Olga Budieri, CCXP, Aramex International Limited, Amman, Jordan
- Ragna Ghoreishi, CCXP, IBM, wien, Austria
- Brad Smith, Vector Business Navigation, Irvine, CA United States
- Prasana Kumar Parthasarathy, CommSouth Infocom LLP, Chennai, India
- Michelle Spaul, Delta Swan Limited, United Kingdom
- Younis Barakat, Saudi Airlines, Thowal, Saudi Arabia
CX Book of Knowledge
This project will create a CX Book of Knowledge that will serve as an authoritative consensus-based guide to practices based on the CXPA CX Framework. The Book will be both a reference and foundational resource of CX knowledge for CX practitioners/consultants.
Seeking volunteers – sign up! (login required)
New additions:
- Erna Alfred Liousas, CCXP
- Rania ElMehwi, CCXP
- Megan Fehn
- Barbie Fink, CCXP
- Alicia Freites
- Heather Gillbanks, CCXP
- Akisia Grigsby
- Marc Karschies, CCXP
- Diane Magers, CCXP
- Firas Mahasen, CCXP
- Muneer Mubashir
- Dragana Shedroff
- Patty Soltis
CX Day 2021 Leadership Committee
This committee will work with CXPA staff, Network leaders, and others to lead the design and execution of virtual support for 2021 CX Day celebrations.
Seeking volunteers – sign up! (login required)
New additions
- Kate Birtles, CCXP, Biffa PLC, Hitchin, United Kingdom
- Jayalakshmi Sudarshan, CCXP, Hewlett Packard Enterprise, Chennai, India
- Olga Budieri, CCXP, Aramex International Limited, Amman, Jordan
- Georges Marcellin Essama Babissakana, Cameroon Telecommunications, YAOUNDE, Cameroon
- Prasana Kumar Parthasarathy, CommSouth Infocom LLP, Chennai, India
- Anita Siassios, CCXP, ManagingCX Pty Ltd, Brighton East, Melbourne, VIC 3187, Australia
- Santhakumaran Atmalingam, Selangor, Malaysia
- Branden Schossler, CCXP, Chief Entertainment Officer, Schossler Enterprises, Ohio, United States
- Lancelot Sequeira, KCA Consultants, Dubai, United Arab Emirates
- Diane Magers, CCXP, Experience Catalysts, Texas, United States
- Sue Duris, M4 Communications, Puttenham, United Kingdom
- Vasu Rao, CCXP, Dexcom, California, United States
- Michelle Billinger, NASB, Kansas, United States
CX in Higher Education
In late 2020, CXPA began a project to build an understanding of how CX is offered by colleges, universities and other institutions of Higher Education. In the next phase of this project, CXPA will continue data collection; analyze collected data; and use the insights gained to develop approaches tailored to the goal of creating greater consistency and alignment of CX in higher education and professional practice.
Seeking volunteers – sign up! (login required)
New additions:
- Michelle Morris, CCXP, Verizon - Verizon Business Group, KY United States
- Venkata Dasari, CCXP, Talcollab., CA United States
- Olga Budieri, CCXP, Aramex International Limited, Amman, Jordan
- Alec Dalton, Marriott International, VA United States
- Ashima Bhagat, Individual Consultant, Delhi, India
- Georges Marcellin Essama Babissakana, CAMEROON TELECOMUNICATIONS, Cameroon
- Almohannad Alsbeai, Shawarmer, RIYADH, Saudi Arabi
- Marissa Gonzalez, CCXP, Princeton University, NJ, United States
- Sue Duris, M4 Communications, Puttenham, United Kingdom
- Victoria Matthews, CCXP, SEMA4 Consulting Ltd, London, United Kingdom
- Larry Leung, Transformidy, Toronto, Canada
Continuing service:
- Ankesh Agarwal
- Shelly Chandler, CCXP
- Crystal Collier
- Alicia Freites
- Scott Gilbey, CCXP
- Julie Heckscher
- Sheila Knight-Fields, CCXP
- Esther Mustow
- Nicole Newton, CCXP
- Anita Siassios, CCXP
- Stephanie Thum, CCXP
- Jennifer Wright, CCXP
Diversity, equity, inclusion, and welcoming environment workgroups
In support of living our core values of valuing diversity and being a welcoming community, we have several opportunities for you to participate in this important work to ensure a welcoming environment with opportunity for all.
Seeking volunteers – sign up! (login required)
New additions
- Ashima Bhagat, Individual Consultant, New Delhi, India
- Danielle Wipperfurth, CCXP, Prime Therapeutics, Minneapolis, MN United States
- Thomai Voziki, Krataion Consulting, Maroussi Greece
Continuing service:
Diversity Advancement workgroup
- Barbie Fink, CCXP
- Soni Meckem, CCXP
- Crystal Montague, CCXP
- Cary Munk
- Steven Ramirez
- Angeleen Rohda, CCXP
- Stacy Sherman
- Kat Stroud, CCXP
- Emily Vernon, CCXP
Welcoming environment workgroup
- Michael Bartlett, CCXP
- Teena Kurian, CCXP
- Lawrence Levinson, CCXP
- Nick Lygo-Baker, CCXP
- Barbara McLaurine, CCXP
- Jen Pardi-Cusick, CCXP
- Jerry Seufert
- Brad Smith
- Allen Urness
#DiversityandInclusion#2021#CXCareerResources