Profile

Program Manager, Customer Experience,
Alarm.com
CCXP
DIVERSITY ADVANCEMENT

Contact Details

Alarm.com
Bloomington, MN

Bio

I've worked in some form of customer service from retail to account management for the last 20+ years but in the last 4 years, I've taken a leadership role to develop a CX team and strategy for a B2B2C SaaS company. Is that enough acronyms? I'll add one more, I became a CCXP in May of 2017

Industry

  • Technology

Job History

Alarm.com
Program Manager - Customer Experience
April 2019 - present

Alarm.com
Manager, Customer Experience Team
November 2015 - April 2019

Alarm.com
Marketing Support Specialist
Bloomington, MN, United States
May 2013 - November 2015

Designation

  • CCXP