Profile

Manager, Customer Experience,
Asurion
CCXP
DIVERSITY ADVANCEMENT

Contact Details

Asurion
Rosemount, MN

Bio

After 20+ years in customer-facing support and account management roles, I  became a CCXP in May of 2017.  

In my previous CX roles, I used insights from our support team to drive interest into CX best practices, this then led to creating an organizational CX strategy and developing CX programs. 

In my current role,  I'm part of a larger CX team where I focus on our CX strategy for early life-cycle and direct-to-customer experiences. This role allows me to gain in-depth knowledge of CX work in a more complex business environment.

Industry

  • Technology

Job History

Asurion
Manager, Customer Experience
September 2021 - present

Alarm.com
Program Manager - Customer Experience
April 2019 - September 2021

Alarm.com
Manager, Customer Experience Team
November 2015 - April 2019

Alarm.com
Marketing Support Specialist
Bloomington, MN, United States
May 2013 - November 2015

Honors and Awards

Stellar Service Award - Social Media
SSI Magazine
2012