Recently, CXPA opened nominations for its 2022 Emerging Leader Awards. Gabe Smith, CCXP, sat down with Danielle Wipperfurth, CCXP, to talk about the nature of the award, how to apply for it, and its benefits to winners . Apply today--or nominate a deserving emerging leader in your organization...
Great CX results require a strong CX team. If you are looking for self-motivated job applicants that understand customer experience, be sure to include “CCXP preferred” in your next CX job posting. More than four letters after a name, CCXP represents community consensus that the individual has...
CXPA is now accepting nominations for the 2021 CXPA Impact Awards! -- In my house, the Olympics are must-watch television. My 5-year-old daughter’s favorite event is the gymnastic floor exercise—she likes to stand in front of the TV mimicking the graceful jumps and tumbles of the athletes. I...
Way back when I decided to leave active duty I took a friend, a fellow captain, to the informational meeting held by Cameron Brooks, the placement company that went on to help me land my first post-military civilian job. We had each been in the Air Force for about a decade, and I think he was...
One of the things that makes being an independent consultant different from work ‘on the inside’ is that doing things like keeping up with LinkedIn and other ‘work-related’ social networks is actually part of the job. While it may seem a luxury to be able to find cool stuff here or find out...
Noted management thought leader Jim Collins asserted in Good to Great that the first step to achieving greatness is to “ get the right people on the bus ” – people committed and aligned to achieving excellence together. We are thankful and proud to share the most recent additions to CXPA...
LinkedIn, Medium, tons of CX blogs and websites, including the Customer Experience Professionals Association (CXPA), Customer Think , and others, are all great sources of information for those looking to expand their knowledge and understanding of Customer Experience. There are insights...
Spring has sprung! We hope that, as the calendar turns another page into April, your efforts to advance CX within your organization, deliver more value for your customers and clients, and turbocharge your career are in full bloom. CXPA's event calendar is rapidly filling up as well. Each...
The Scotland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next...
Are you a CX professional who is interested in sharing your thought leadership with the global CX community? CXPA offers its members a variety of ways to elevate their insights on CXPA.org, through the CXPA Engine weekly newsletter or to its more than 70,000 social media followers: The...
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