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As the calendar turns to June, many businesses in some parts of the world are beginning to re-open (ICYMI, check out Nancy Ortenburg, CCXP, and her advice on CX considerations for re-opening a property—it’s tip #17 on our new page CXBuildsResilience.com ). And yet, many are still understandably...
It’s been six weeks since CXPA announced the postponement of Global Insight Exchange. In what seemed like an instant, I went from lining up an incredible array of Global CX leaders to speak and lead workshops at an amazing destination…to wondering how to keep my overgrown hair under control and...
The Challenge Bob Azman, CCXP , and Immediate Past Chair of CXPA’s Board of Directors, prides himself on listening to the association’s members, and in 2019, he began to hear a repeated message: content was needed to help guide members during the job description development process for...
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