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Congratulations & Thanks to These CX Leaders

Noted management thought leader Jim Collins asserted in Good to Great that the first step to achieving greatness is to “ get the right people on the bus ” – people committed and aligned to achieving excellence together. We are thankful and proud to share the most recent additions to CXPA...

Mr. Greg Melia,CAE's profile image

Blog Entry
Reasons to read and share

LinkedIn, Medium, tons of CX blogs and websites, including the Customer Experience Professionals Association (CXPA), Customer Think , and others, are all great sources of information for those looking to expand their knowledge and understanding of Customer Experience. There are insights...

Nicholas Zeisler,CCXP's profile image

Blog Entry
April Online Learning Opportunities

Spring has sprung! We hope that, as the calendar turns another page into April, your efforts to advance CX within your organization, deliver more value for your customers and clients, and turbocharge your career are in full bloom. CXPA's event calendar is rapidly filling up as well. Each...

Gabe Smith,CCXP's profile image


Blog Entry
Member Benefit Spotlight: Content Creation and Distribution

Are you a CX professional who is interested in sharing your thought leadership with the global CX community? CXPA offers its members a variety of ways to elevate their insights on CXPA.org, through the CXPA Engine weekly newsletter or to its more than 70,000 social media followers: The...

Gabe Smith,CCXP's profile image

Blog Entry
My CCXP Journey: Five lessons from taking the CCXP exam (again)

I joined the CXPA in its second year. When I attended the first Members Insight Exchange, I was thrilled to meet so many like-minded people who had been toiling in the CX trenches for years. I had been working in CX Strategy (by many names) since 2000, building a network of my own over time. Now...

Anne Cramer,CCXP's profile image

Blog Entry
Introducing “On the Move,” a Celebration of Your Career Success

You may have heard that CXPA has a new mission and vision , and that we aim to be a professional association that supports and celebrates the professional growth of its members throughout their entire career. In support of this mission, we’re introducing “On the Move,” a new initiative to...

Gabe Smith,CCXP's profile image

Blog Entry
For a CX leader, don't hire from within your industry

There’s a meme going around LinkedIn these days about a job posting that requires of the ideal candidate experience that’s physically impossible: a history of use of a platform or programming language that’s longer than the language’s existence in the first place. There’s even been a mocking job...

Nicholas Zeisler,CCXP's profile image

Blog Entry
Where should CX Report in an Organization?

Ask these 10 questions when deciding where the function of CX should report in an organization. I hesitated to write this article because if there’s one, there must be a hundred opinions on where the customer experience function should align in an organization. In my experience, I’ve heard...

Bob Azman,CCXP's profile image

Blog Entry
What IS a CX job, after all?

When I left my last internal, corporate CX gig to go back into consulting, I wasn’t interested in taking on another full-time job. But a series of continuing interactions with recruiters and start-up founders has made me curious about it so from time to time I poke around on job boards and take...

Nicholas Zeisler,CCXP's profile image