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Blog Entry
For a CX leader, don't hire from within your industry

There’s a meme going around LinkedIn these days about a job posting that requires of the ideal candidate experience that’s physically impossible: a history of use of a platform or programming language that’s longer than the language’s existence in the first place. There’s even been a mocking job...

Nicholas Zeisler,CCXP's profile image

Blog Entry
Where should CX Report in an Organization?

Ask these 10 questions when deciding where the function of CX should report in an organization. I hesitated to write this article because if there’s one, there must be a hundred opinions on where the customer experience function should align in an organization. In my experience, I’ve heard...

Bob Azman,CCXP's profile image

Blog Entry
What IS a CX job, after all?

When I left my last internal, corporate CX gig to go back into consulting, I wasn’t interested in taking on another full-time job. But a series of continuing interactions with recruiters and start-up founders has made me curious about it so from time to time I poke around on job boards and take...

Nicholas Zeisler,CCXP's profile image

Blog Entry
CXPA Offers Secure, Online Remote-Proctored Testing for CCXP Candidates

With many places around the world still in lockdown, those who wanted to invest the time needed to become a Certified Customer Experience Professional (CCXP) were still limited to taking the exam in an in-person testing center. CXPA’s board and staff leaders knew that more should be done...

Gabe Smith,CCXP's profile image

Blog Entry
Online CX Learning Opportunities in June

As the calendar turns to June, many businesses in some parts of the world are beginning to re-open (ICYMI, check out Nancy Ortenburg, CCXP, and her advice on CX considerations for re-opening a property—it’s tip #17 on our new page CXBuildsResilience.com ). And yet, many are still understandably...

Gabe Smith,CCXP's profile image

Blog Entry
CXPA Roundup: Online Learning Opportunities for CX Pros

It’s been six weeks since CXPA announced the postponement of Global Insight Exchange. In what seemed like an instant, I went from lining up an incredible array of Global CX leaders to speak and lead workshops at an amazing destination…to wondering how to keep my overgrown hair under control and...


Blog Entry
Building Stronger CX Programs, One Job Description at a Time: CXPA Launches Newest E-Book

The Challenge Bob Azman, CCXP , and Immediate Past Chair of CXPA’s Board of Directors, prides himself on listening to the association’s members, and in 2019, he began to hear a repeated message: content was needed to help guide members during the job description development process for...

Gabe Smith,CCXP's profile image