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Are you a CX professional who is interested in sharing your thought leadership with the global CX community? CXPA offers its members a variety of ways to elevate their insights on CXPA.org, through the CXPA Engine weekly newsletter or to its more than 70,000 social media followers: The...
I joined the CXPA in its second year. When I attended the first Members Insight Exchange, I was thrilled to meet so many like-minded people who had been toiling in the CX trenches for years. I had been working in CX Strategy (by many names) since 2000, building a network of my own over time. Now...
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You may have heard that CXPA has a new mission and vision , and that we aim to be a professional association that supports and celebrates the professional growth of its members throughout their entire career. In support of this mission, we’re introducing “On the Move,” a new initiative to...
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There’s a meme going around LinkedIn these days about a job posting that requires of the ideal candidate experience that’s physically impossible: a history of use of a platform or programming language that’s longer than the language’s existence in the first place. There’s even been a mocking job...
Ask these 10 questions when deciding where the function of CX should report in an organization. I hesitated to write this article because if there’s one, there must be a hundred opinions on where the customer experience function should align in an organization. In my experience, I’ve heard...
When I left my last internal, corporate CX gig to go back into consulting, I wasn’t interested in taking on another full-time job. But a series of continuing interactions with recruiters and start-up founders has made me curious about it so from time to time I poke around on job boards and take...
With many places around the world still in lockdown, those who wanted to invest the time needed to become a Certified Customer Experience Professional (CCXP) were still limited to taking the exam in an in-person testing center. CXPA’s board and staff leaders knew that more should be done...
As the calendar turns to June, many businesses in some parts of the world are beginning to re-open (ICYMI, check out Nancy Ortenburg, CCXP, and her advice on CX considerations for re-opening a property—it’s tip #17 on our new page CXBuildsResilience.com ). And yet, many are still understandably...
It’s been six weeks since CXPA announced the postponement of Global Insight Exchange. In what seemed like an instant, I went from lining up an incredible array of Global CX leaders to speak and lead workshops at an amazing destination…to wondering how to keep my overgrown hair under control and...
The Challenge Bob Azman, CCXP , and Immediate Past Chair of CXPA’s Board of Directors, prides himself on listening to the association’s members, and in 2019, he began to hear a repeated message: content was needed to help guide members during the job description development process for...
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