Record a Greeting by September 20th As we gear up to celebrate CX Day on Tuesday, October 1st, 2024, the global CX community is coming together to recognize the importance of customer experience and the value it brings. This year’s theme, "Good CX Delivers Better Outcomes for Customers,...
Celebrate CX Day 2024 Are you and your team ready to join the celebration? Join us on Tuesday, October 1st, and get ready to participate in CX Day! This exciting day is dedicated to celebrating CX and the CX professionals behind creating positive impacts for customers. Be...
[ CXPA Rochester Network | In-Person, Local Event | Rochester, NY ] Unlock the secrets to exceptional customer and employee experiences at our Customer Experience Design Workshop with Diane Magers , a leading expert in experience management. Discover how to create measurable value...
10-02-2024 | 11:00 AM - 02:00 PM ET Rochester NY
Presentation Title : Elevating experience through Generative AI w/ Dev Bharti Description of presentation : In this session, we explore the growing attention deficit among employees and consumers and its impact. The presentation highlights how generative AI enhances user experiences by...
One of the 2024 initiatives of the CXPA DEI Committee is to increase awareness of the employee and customer experience around celebrations and observances that might be unfamiliar but are important to fellow members, colleagues, and customers. This month, we are spotlighting Hispanic Heritage...
Share a CX Day Global Good Morning Video Please join us in celebrating CX Day in a special way with a CX Day greeting. We look forward to creating a special “CX Day Global Good Morning” video that compiles special messages from CXPA members around the world. Your video may be...
2024 CX Day Celebration Are you and your team ready to join the celebration? Join us on Tuesday, October 1st, and get ready to participate in CX Day! This exciting day is dedicated to celebrating CX and the CX professionals behind creating positive impacts for customers. Be...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Rob Howell, CCXP | Customer Experience Manager | Cornerstone Building Brands Tatiana López...
The world is different than when Lou Carbone and Stephan Haeckel wrote about “Engineering Customer Experiences” in January 1994, or even when CXPA was founded in 2011. “Customer experience” is now widely used – albeit in a variety of contexts and meaning. But it is undeniable that this idea that...
CXPA Office Closed for Labor Day In observance of Labor day, CXPA offices will close at 2pm ET on Friday, August 30th and reopen on Tuesday, September 3rd. 2024 CX Day Celebration Join the 2024 CX Day global celebration on Tuesday, October 1st. The 2024...
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