Submissions Open: CXPA Seeks CX Case Studies for 2024 CX Impact Awards. Deadline July 29. Learn more
I recently celebrated 5 years as a member of CXPA’s staff team, and found myself reflecting on some tremendous accomplishments we’ve celebrated together during that time, including the publication of CXPA’s CX Book of Knowledge , our return to in-person events like CX Leaders Advance , and the...
CXPA Rochester Network June Event : 10 Keys to CX Success: 20 Years of CX Design w/ Valerie Peck Date : Thursday, June 27th (12:00PM - 1:00PM EST) Event Description: As a practitioner of all of the “X’s” for over 20 years at all 3 of the viewpoints (Corporate/Consulting...
Recently, I highlighted outcomes from a conversation between members of CXPA’s Board of Directors , during which they discussed issues that are increasing or declining in importance in the CX field. With that conversation in mind, I was interested in reading CX Networks’ 2024 Global State of...
New Report - The AI Paradox: Technology, Humanity and the Customer Experience We are excited to share The AI Paradox: Technology, Humanity and the Customer Experience, a brand-new report focused on AI, Technology and Humanity in Customer Experience. To produce the report, Deloitte...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Nicholas Jones , Director of Customer Experience, DAC, Inc Oliver West, CCXP , Head...
In a recent LinkedIn Live broadcast, I was excited to be joined by Tiffany Snowden, Executive Coach and Head of Content Product Strategy at Google, and Matt Hartley, Head of Pixel Customer Care at Google, who shared their insights on the successful initiatives that led to Google being named the...
Replay: Live with CXPA & Awards International: Using CX to Drive Google Pixel's Growth New Report - The AI Paradox: Technology, Humanity and the Customer Experience We are excited to share The AI Paradox: Technology, Humanity and the Customer...
Recently, CXPA's Board of Directors discussed emerging, pressing, and waning issues and trends in customer experience. Their discussion, along with your input, will help guide CXPA in its content development and focus areas in coming months. Here were a few areas of discussion. ...
2 Comments - no search term matches found in comments.
The world of CX is quickly evolving. CXPA is committed to partnering with you and other organizations to help you keep up with the latest developments. Recently, we partnered with Deloitte Digital and Natter to investigate CX leaders’ perceptions, practices, and questions around the use of...
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. The...
Platinum
Silver
Bronze
 Â