CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
It’s that time of year again – when we’re all interacting with the IRS to file our taxes. 🏛 Have you noticed any differences this year vs. previous years? According to a recent NPR article (link in comments), this tax season is on the right track. 98% of the 71 million tax returns received...
When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential in 2014 they had high hopes that it would become a trusted, reliable mark of CX professionalism by providing a common framework for assessing CX knowledge. Today’s CCXP...
1 Comment - no search term matches found in comments.
As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. One of the 2024 initiatives of the DEI Committee is to increase awareness about celebrations with which you may not be...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Tue Søttrup, CCXP , Chief Executive Officer, Smart Role Victoria Stephens , Senior Director,...
Employee experience is receiving increasing attention in our experience ecosystem. Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. IBM Smarter Workforce Institute and Globoforce's Work Human Research Institute's...
3 Comments - no search term matches found in comments.
In a recent LinkedIn Live event hosted by CXPA, Ryan Driscoll of commonFont, a CX professional services firm that provides technical delivery capabilities and consultative advisory services, joined CXPA’s Gabe Smith, CCXP , for a conversation on how CX pros can reduce stagnation and drive...
CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
The 2024 CX Day theme will be “ Good CX delivers better outcomes for customers, employees and organizations.” CXPA, together with leading customer-centric organizations and advocates from around the world, will help bring this theme to life by researching success stories and demonstrable...
Last week I was going through boxes in my parents’ basement & found pottery I had made when I was a kid. It conjured up so many happy memories, Saturday mornings spent at the South Bend Museum of Art learning the fundamentals of pottery from a patient & gifted teacher. I...
Platinum
Silver
Bronze