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Here are some CX pros who were recently on the move:
First row, L-R
Nicholas Jones, Director of Customer Experience, DAC, Inc
Oliver West, CCXP, Head of Customer Experience, VML
Issaad El Khalfi, Customer Experience & Digital Transformation Expert, Freelance
Thomas Nelson, Product Owner – Customer Experience, Royal London
Susan Mango, Senior Director, Voice of Agent Research, Travelers
Second row, L-R
João Pereira, Commercial Vice President EMEA/APAC & Customer Experience Expert, milkrite | InterPuls
Victor Songa Musiwa, CCXP, Manager: Service Improvement and Customer Experience, Namibia Revenue Agency
Julie Parker, CCXP, Director, Customer Experience, AppFolio
Tim O’Keefe, CCXP, Client Success Manager, Medallia
Scott Lee Holloway, CCXP, Senior Customer Experience Manager, APS Bank
#2024