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CXPA Need to Know for the Week of July 15th

By Joy Wedge posted 07-10-2024 12:17 PM

  
Replay: Live with CXPA & Awards International: Using CX to Drive Google Pixel's Growth

New Report - The AI Paradox: Technology, Humanity and the Customer Experience
We are excited to share The AI Paradox: Technology, Humanity and the Customer Experience, a brand-new report focused on AI, Technology and Humanity in Customer Experience. To produce the report, Deloitte Digital, CXPA and Natter hosted a small but mighty group of senior CX leaders representing over 1 billion customers on the Natter platform, to discuss how they are thinking about AI and customer experience. Natter’s AI summarised the CX leaders’ conversational data, generating the insights that have driven today’s report. The report was co-authored by our CEO Greg Melia, CAE , along with Natter CEO and Co-Founder, Charlie Woodward and Amelia Dunlop Deloitte Digital’s Chief Experience Officer. CXPA members may log-in and download the report at https://www.cxpaglobal.org/research

Need to Know

The CX Leader Pulse 

The CX Leader Pulse aligns with the CXPA’s 10-year goal of tracking the impact of CX on organizations. By gathering and analyzing information on CX programs and their impact, we aim to identify which aspects and activities can significantly enhance the value of CX efforts. Take part in this initiative and contribute to identifying the impact of CX. Your valuable insights will aid in benchmarking CX program activities. Thanks to our partners at Walker for pioneering this research effort.

Take the Pulse here

Now Open: CX Impact Awards Nominations  

CXPA is now accepting submissions for its 2024 CX Impact Awards! We invite you to share the CX initiatives you and your team instrumented and their impact on business results, especially operational and financial impacts. By sharing your case study, you'll automatically be entered into CXPA's 2024 CX Impact Awards, with winners announced on CX Day, Tuesday, October 1st.

All case studies will also be considered for inclusion in our publications and educational programming, as well, by earning "CXPA Recognized Case Study" status. For all case studies that meet criteria, we'll work with you to share your story in a way that communicates how your efforts drove business success while also honoring your organization's communication preferences and confidentiality.

Interested in being a case study judge? E-mail gabe@cxpaglobal.org


Learn more here

CX Impact awards
CXPA Recognizes Pride Month: July 
CXPA recognizes July is Disability Pride Month! People with disabilities each have unique experiences, perspectives and opinions. See an premium case study with CXPA's Gabe Smith, CCXP and Greg Melia, CAE, along with Awards International's Neil Skehel as they discuss global dynamics impacting CX over the last quarter. You'll also hear from special guests from Istanbul Grand Airport who will discuss how they've utilized inclusive design practices to deliver innovative CX to passengers. Watch here
Disability Pride month


Upcoming Events

Zendesk Presents: Toronto Roadshow
July 16, 2024
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Zendesk Presents: New York City Roadshow
July 18, 2024
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Zendesk Presents: San Francisco Roadshow
July 18, 2024
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Zendesk Presents: Chicago Roadshow
July 18, 2024
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Don't Miss This

Replay: Live with CXPA & Awards International: Using CX to Drive Google Pixel's Growth
Watch here

Replay: B2B Roundtable Maximizing Trust with Employees, Clients and Partners
Watch here

Replay: The B2B CX Blueprint: Clarifying Objectives for Improved Impact 
Watch here

Replay: Establishing Effective Governance and Sponsorship 

Watch Here

Replay: CX Practitioner Perspective - The state of Personalization
Watch here


Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
Watch here

Observances and Recognitions

Disability Pride Month
July 1 - 30, 2024
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


 

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