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Our Continued Diversity and Inclusion Journey: Latest Actions

Diversity and inclusion (D&I) are a top priority for CXPA, and we hear that we can do better

Mr. Greg Melia,CAE's profile image

Blog Entry
By Member, For Member: We Need Volunteers!

Today we are announcing the availability of three new committee service opportunities: Diversity Advancement Committee - This year-long committee, which will meet virtually and conduct its work via online communication, will serve as a resource to the CXPA Board and CEO on diversity-related issues, make suggestions for diversity-related content, and review the state of CXPA’s diversity program. Those with D&I experience, who have not previously volunteered with CXPA, or will bring diversity to the committee are especially encouraged to apply by August 28

Mr. Greg Melia,CAE's profile image

Blog Entry
Inspiring Racial Equity: CXPA Networks Explore How CX Professionals Can Drive Change

We also encourage you to join the conversation around these critical questions in CXPA's Diversity & Inclusion Learning and Support Community

Gabe Smith,CCXP's profile image

Blog Entry
More than Able: How Pearl Interactive Network Taps Traditionally Underemployed Workers to Drive Its Contact Center Business Growth

July 26, 2020 marked the 30 th anniversary of the Americans With Disabilities Act. While the ADA and related legislation have contributed to significant progress in access and inclusion, job seekers with disabilities are still twice as likely to be unemployed. Research by the Society for Human...

Gabe Smith,CCXP's profile image

Blog Entry
Former NFL Coach Daron Roberts Shares the Playbook for Developing Empathetic Leaders

Daron Roberts has a mantra that he preaches to his organizational clients and his social media followers: “Stay in the deep end.” The connotation is simple—life’s deep end can be scary, but that’s where growth and change happens. But, as Daron knows, simple to understand does not equal...

Gabe Smith,CCXP's profile image

Blog Entry
The Customer Experience of Civil Rights

As a child of the 60’s, my childhood was shaped by three national phenomena: the fascination of NASA and its televised liftoffs and landings, the charisma of the Kennedy’s, and the seismic cultural shift of the Civil Rights movement. I’d visited NASA and JFK’s gravesite. A recent trip to Alabama...

Patrick Dawson's profile image