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Diversity and inclusion have always been core to CXPA
So, it opened a new insight for me ... not just that NPS is an imprecise instrument, but a reminder that there is a great diversity of customer needs – and if we want to be truly inclusive, we need to be aware and provide both options and information
We are thankful for the CXPA members who have shared feedback, ideas, messages of support, as well as messages reflecting the urgency and importance of diversity and inclusion within CXPA
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Today we are announcing the availability of three new committee service opportunities: Diversity Advancement Committee - This year-long committee, which will meet virtually and conduct its work via online communication, will serve as a resource to the CXPA Board and CEO on diversity-related issues, make suggestions for diversity-related content, and review the state of CXPA’s diversity program. Those with D&I experience, who have not previously volunteered with CXPA, or will bring diversity to the committee are especially encouraged to apply by August 28
Amit Gupta, CCXP, a member of the CXPA Diversity Advancement Committee shares, “Understanding LGBTQIA+ communities is critical for CX leaders because inclusivity and empathy are at the heart of exceptional customer experiences
Like others, CXPA members and the CXPA have undertaken personal and organizational diversity, equity, and inclusion journeys
As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed
Emily Vernon, CCXP, is the Executive Editor and a Co-Author of CXPA's upcoming publication focused on building diversity, equity, and inclusiveness into a customer experience ecosystem
As a child of the 60’s, my childhood was shaped by three national phenomena: the fascination of NASA and its televised liftoffs and landings, the charisma of the Kennedy’s, and the seismic cultural shift of the Civil Rights movement. I’d visited NASA and JFK’s gravesite. A recent trip to Alabama...
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