One of the 2025 initiatives of the DEI Committee is to increase awareness of the business growth potential surrounding serving different diverse communities during and beyond celebrations and observances that might be unfamiliar but are important to our fellow members, colleagues, and customers....
On Wednesday, May 21st (12-1PM EST) the Rochester Network hosted Valerie Peck as she discussed, Finding & Applying Innovation . If you missed the event, below is a summary of the discussion along with a link to watch the recording on demand. Zoom AI Event Summary : On...
Can CX Really Double Your Revenue? We say YES—and we’ve got the case studies to prove it. Join the CXPA Rochester Network on Tuesday, June 24, 2025 (12-1PM | EST), for a high-impact online session: Supercharging Growth through CX Transformation with Greg Tucker, CCXP & CXPA Board...
06-24-2025 | 12:00 PM - 01:00 PM ET
This article originally appeared at Metric Sherpa: https://metricsherpa.com/stop-saying-contact-center-or-cx-leader-like-theyre-the-same-thing/ I heard it again the other day: “Contact center or CX leader.” As if those two roles are interchangeable. As if managing a contact center is...
CXPA Rochester Network January Event : Using Emotion AI to Turn Customer Feedback Into Actionable Insights & Measurable ROI w/ Chris Johnston Date : Wednesday, January 29th (12:00PM - 1:00PM EST) Event Description : Discover how to unlock the hidden value in...
CXPA Rochester Network October Event : Building Bridges, Breaking Silos: CX Governance in Complex Organizations w/ Eric Karofsky Date : Wednesday, October 30th (12:00PM - 1:00PM EST) Event Description: Effective Customer Experience (CX) demands cross-departmental synergy...
The Challenges, Transformations, and Future in the Changing Landscape of CX The field of Customer Experience (CX) is undergoing radical transformations. The digital age, characterized by rapid technological advancements and a shift towards data-driven practices, is reshaping how companies...
1 Comment - no search term matches found in comments.
In a recent LinkedIn Live broadcast, I was excited to be joined by Tiffany Snowden, Executive Coach and Head of Content Product Strategy at Google, and Matt Hartley, Head of Pixel Customer Care at Google, who shared their insights on the successful initiatives that led to Google being named the...
CXPA Rochester Network March Event : Winning through CX: Showing the Financial Impact w/ Jim Tincher Date : Thursday, May 30th (12:00PM - 1:00PM EST) Event Description: Most CX programs can't prove that they're creating business impact. Whether you follow CustomerThink, the XM Institute...
What was the number #1 challenge of CX leaders according to a poll I conducted just prior to speaking at the CXPA Leaders Advance Conference this year? If you guessed getting executive buy-in, you were right! 78% of respondents said this is their biggest challenge. The...
Platinum
Silver
Bronze