As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. One of the 2024 initiatives of the DEI Committee is to increase awareness about celebrations and observances with which you...
Over the past ten months, more than 1,000 CX professionals were directly involved in research to prepare CXPA to build on its recent successes (such as the publication of the CXPA CX Book of Knowledge) and ensure the future of the customer experience field. At every step, members and staff have...
What was the number #1 challenge of CX leaders according to a poll I conducted just prior to speaking at the CXPA Leaders Advance Conference this year? If you guessed getting executive buy-in, you were right! 78% of respondents said this is their biggest challenge. The...
This article was originally published on LinkedIn: https://www.linkedin.com/pulse/lost-translation-decrypting-cx-c-suite-lauren-feehrer-ccxp-jd0hc/ Last week, I had the privilege of attending the CX Leaders Advance, an annual conference hosted by the Customer Experience Professionals...
Excited to announce our CXPA Rochester Network May event: "Winning through CX: Showing the Financial Impact" with Jim Tincher, CCXP ! Join us on Thursday, May 30th, 12:00PM - 1:00PM EST. Most CX programs struggle to prove business impact , but what can we learn from the 1 in 4 that...
05-30-2024 | 12:00 PM - 01:00 PM ET
CX Leaders Advance just wrapped up in Denver, Colorado. It was two days of learning focused on helping attendees become more effective and impactful CX Leaders. Here are a few of my favorite sessions and takeaways from the event: Making CX Known and a Priority to the C-Suite and...
Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: First row, L-R Gioia Zambon , Customer Experience Manager, S&P Global Erik Vogel , CEO, VistaXM ...
CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
It’s that time of year again – when we’re all interacting with the IRS to file our taxes. 🏛 Have you noticed any differences this year vs. previous years? According to a recent NPR article (link in comments), this tax season is on the right track. 98% of the 71 million tax returns received...
When the CXPA Board and dedicated volunteers established the Certified Customer Experience Professional (CCXP) credential in 2014 they had high hopes that it would become a trusted, reliable mark of CX professionalism by providing a common framework for assessing CX knowledge. Today’s CCXP...
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