Contact Details

Sandton City

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With over 10 years of experience in various industries, I am a passionate and driven professional who leads the Customer Strategy and Market Conduct for Old Mutual Africa Regions. I am responsible for integrating the customer and market conduct strategy across 14 countries, setting standards for customer experience and market conduct, and enabling the design and implementation of effective customer experiences.

My core competencies include customer experience, market conduct, customer strategy, customer centric culture, process optimisation, business support, continuous improvement, user experience design, lean six sigma, and strategy. I leverage best group practices, facilitate learning and embedding customer governance, and deliver customer metrics across the region. I also drive customer centric culture through training interventions and recognition schemes. I have an MBA from GIBS Business School and multiple certifications in process improvement and design thinking. I am motivated by creating value for customers and stakeholders, and contributing to the growth and transformation of Old Mutual.

Global Region

  • Africa