Toronto CXPA Network

About Us

The Toronto CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Toronto CXPA Network!


Certified Customer Experience Professional


Insight Exchange Video Series

Announcements List

  • Register now for CXPA Toronto's CX Bootcamp

    In our recent outreach to CXPA Toronto members, many of you let us know you're interested in more Canadian CX training, and that you were missing the networking aspect of our face-to-face events.

    We hear you loud and clear!

    Announcing CXPA Toronto's 2-part CX Bootcamp

    Learn WHY and HOW to make your Experience Management program more successful.

    Part 1:

    Wednesday, February 24th from 1:00 - 3:00 pm - focuses on the WHY including proven ways to position CX with your execs to justify business cases and make progress.

    Part 2:

    Wednesday, March 3rd from 1:00 - 3:00 pm - focuses on which steps to do first to help ensure program success.

    You'll get a Canadian perspective since the professional trainer is a Canadian CX pioneer. Both sessions offer you networking opportunities with fellow CX Bootcampers with breakout sessions. Plus, training will wrap up with a little time for Virtual Cocktails.

    Be one of the fabulous 50 to attend this premier foundational CX event of 2021.

    Hope you can join us!

    The CXPA Toronto Team

  • Who doesn't like the inside scoop?

    CXPA Toronto is kicking off the new year with a new type of event called “Secrets from our Sponsors” and you’re invited. 

    We’re delighted to announce that our first local Sponsor to share is Qualtrics. Given their prominence in the Canadian marketplace, Qualtrics undoubtedly has a unique perspective on the most prevalent XM and Employee Experience issues today. 

    Please note that you will receive the zoom link in your registration confirmation email from Eventbrite. 

    Looking forward to seeing you there! 
    The CXPA Toronto Team

    About our Speakers

    Ryan Lazar, Regional Vice President of Sales Qualtrics Canada

    Bio: Ryan currently co-leads the Qualtrics Canada business, directly overseeing the Corporate and Public Sector regions. He was an early employee of Qualtrics Canada, helping to build out the Canadian footprint over the past 2.5 years. Prior to Qualtrics, he spent 7 years at CareerBuilder Canada, where he led the Canadian business. He is a graduate of the University of Windsor where he earned a Civil Engineering degree.

    Ryan is local to the GTA, residing in Oakville with his wife and two children, Landon and Malaya.

    Mike Brophy, Head of CustomerXM Marketing, SAP & Partner

    Mike Brophy currently leads the GTM strategy and execution of Qualtrics' CX integration with SAP and Partners. For the past 2 years, he has helped build marketing programs supporting the CX product line. Prior to Qualtrics, Mike spent 3.5 years at Microsoft supporting the Surface Commercial business.

  • Announcing Toronto's CX Day Event - CX Now: Current Realities And Future Opportunities

    We are so excited about the many amazing events and resources for the CX Day 2020 festivities! Events starting on October 6th and we look forward to seeing you there!

    To keep the CXPA momentum going, on behalf of CXPA Toronto, Bruce Temkin, affectionately known as the Godfather of CX, will present "CX Now: Current Realities And Future Opportunities" on October 15th at 1 p.m. ET.

    While the pandemic has changed how just about every business operates, it has not lessened the need to understand and cater to the needs of evolving customer needs. If anything, CX is more important than ever! That doesn't mean, however, that CX professionals can and should continue down the same paths they followed a short 7 months ago. During this CX celebration, Bruce Temkin (the original architect of CX Day) will discuss what he's seen during these tumultuous times and what it means for the CX discipline in the future.

    About our speaker - Bruce Temkin

    Bruce is an Experience Management (XM) visionary and leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM. Prior to Qualtrics, Bruce led  Temkin Group, which provided research, advisory and training that helped many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, employees, and partners. He is also CXPA's co-founder and Chairman Emeritus. Prior to Temkin Group, he spent 12 years with Forrester Research during which time he led the company's B2B, financial services, eBusiness, and customer experience practices and was the most-read analyst for 13 consecutive quarters.

    Register here.  Free attendance is a benefit of CXPA Membership while a fee of $65 USD will be charged for Non-Members. Not a CXPA member yet? Join today using discount code CXDay20 to receive 20% off individual membership AND attend CX Day programs for free! Become part of the only global not-for-profit professional association dedicated to advancing the practice of customer experience management. We support the professional development of our members by creating opportunities to connect and collaborate with like-minded professionals for knowledge and skill enhancement, solutions to business challenges and inspiration.

    We are passionately dedicated to providing exceptional education to the Toronto network and love hearing from you. Please let us know if there are subjects you'd be interested in us covering in future sessions.

    Stay safe!

    The CXPA Toronto Team

Our Leadership

SG Consulting
President and Chief Strategist
CXPA Toronto Network
President & Chair
Vice President, Customer Experience and Strategic Alliances
EnlightBulb Marketing Consulting