The INSIDE View’s Chief Experience Officer, Crystal D’Cunha is an innovative Customer Experience Engineer. Her purpose and passion to IGNITE leadership teams to inspire excellence, EXCITE Employees to be consistently committed, and DELIGHT Customers to be loyal for life! Through Exploration, Experimentation and Examination Crystal designed The INSIDE View’s Signature Sales System: the 7 steps to Customer Experience Excellence (CXE)!
Crystal spent nearly two decades in the corporate world leading sales forces valued more than $50 million with National Canadian retailers, restaurants home builders. As an award-winning entrepreneur, accomplished Senior Executive, and Customer Experience Expert with more than 20 years of success in the retail, construction, non-profit, and e-commerce industries, Crystal spirited results daily!
Crystal was with the “40 Under 40” business achievement Award and was nominated 2017 for the Women in Business awards. Humbly winning dozens of Sales Leadership Awards, she set new standards during her 13-year tenure with Danier Leather as a National Trainer.
In 2012, Crystal a sales team to achieve the Avid Award, where Mountainview Homes was recognized to be among the top 25% of builders nationwide for customer experience. It was a proud moment in her career when over 93% of their homebuyers said they would recommend Mountainview Homes to family and friends.
Using innovative tools to engage her team of sales professional, and maximize sales opportunities, Crystal lead Mountainview homes to be the number one home builder in the Niagara Region!
Crystal attended York University and Brock University for Business Communications. She is a Certified International Keynote speaker and leadership coach with the John Maxwell, a human behavior specialist trained by Tony Robbins, and a Disney institute graduate, just to name a few. Crystal contributes to her industry by engaging as a board member for the Greater Niagara Chamber of Commerce. Crystal also sits on the board of Customer Experience Week Canada and is the chair of the Pro your biz Niagara board.
As proud football mom, her son and she enjoy making a committed contribution to the YWCA of Niagara, and to the community in which they live.