Profile

President & Chair,
CXPA Toronto Network

Contact Details

CXPA Toronto Network
Toronto, ON

Bio

A customer-focused, hands-on, number and metric-oriented tactical development professional with 20 years of multinational B2B/B2C leadership experience. Have strategically driven programming in Customer Experience, Business Development, R&D, Sales, Marketing and Service. Published articles in peer-reviewed publications. Facilitated dozens of technical seminars and networking events: Environmental, O&G, Mining and Agri-Food industries.

#salesandserviceeffectiveness #innovation #voc #voe #customerexperience #leadership #governance #cco #emotionalintelligence #leanonpurpose #negotiation

Industry

  • Software

Job History

Bureau Veritas
Director, Customer Experience
August 2018 - present

Alberta Society of Professional Biologists
President & Chair, Board of Directors
January 2016 - present

Maxxam Analytics
Senior Manager, Corporate Strategic Projects
January 2017 - August 2018

Maxxam Analytics
Senior Manager, Regional Business Development
January 2009 - January 2017

Royal Canin
R&D, Scientific Communications Manager
January 2009 - January 2009

Royal Canin
Manager, Technical Sales & Services
January 2004 - January 2008

Honors and Awards

Academic Achievement
Golden Key International Honour Society
2003

Dean's List - Top 3% of Academic Achievement
Dawson College

National Business Development: Region and Team Awards - 2011-15
Maxxam Analytics
2011, 2012, 2013, 2014, 2015

Operating Profit Growth Award
Maxxam Analytics
2016

Richard T. Cronin Award for Academic Excellence in the Biological Sciences
Concordia University
2003

The Reference: Corporate Leadership Award
Mars Inc.
2008

Designation

  • CCXP