On Wednesday, May 21st (12-1PM EST) the Rochester Network hosted Valerie Peck as she discussed, Finding & Applying Innovation . If you missed the event, below is a summary of the discussion along with a link to watch the recording on demand. Zoom AI Event Summary : On...
Can CX Really Double Your Revenue? We say YES—and we’ve got the case studies to prove it. Join the CXPA Rochester Network on Tuesday, June 24, 2025 (12-1PM | EST), for a high-impact online session: Supercharging Growth through CX Transformation with Greg Tucker, CCXP & CXPA Board...
06-24-2025 | 12:00 PM - 01:00 PM ET
Presentation Title : Behavioral Journey Mapping - Unlock the unseen forces behind inaction, hesitation, and stuck journeys Date/Time : Thursday, April 24 th (12-1PM EST) Presentation Description : This session will introduce attendees to the difference between traditional journey mapping...
CXPA Rochester Network March Event : Unlocking Business Value Through Customer Insights w/ Eric Karofsky Date : Thursday, March 27th (12:00PM - 1:00PM EST) Description : Learn how strategic customer insights drive competitive advantage. We'll examine the compelling business...
CXPA Rochester Network January Event : Using Emotion AI to Turn Customer Feedback Into Actionable Insights & Measurable ROI w/ Chris Johnston Date : Wednesday, January 29th (12:00PM - 1:00PM EST) Event Description : Discover how to unlock the hidden value in...
Presentation Title : Elevating experience through Generative AI w/ Dev Bharti Description of presentation : In this session, we explore the growing attention deficit among employees and consumers and its impact. The presentation highlights how generative AI enhances user experiences by...
CXPA Rochester Network March Event : Winning through CX: Showing the Financial Impact w/ Jim Tincher Date : Thursday, May 30th (12:00PM - 1:00PM EST) Event Description: Most CX programs can't prove that they're creating business impact. Whether you follow CustomerThink, the XM Institute...
CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
Imagine you're on an exciting team at a bank, and your goal is to make sure that every time someone interacts with your bank, they walk away feeling positive. It's a bit like being a superhero for customer experience. But, there's a twist - it's not just about making customers happy; It's about...
In today's world, AI and energy are coming together like a team of experts collaborating to make using power smarter. It's like having a super smart assistant that helps you use electricity more efficiently, just like how a Google Maps helps you find the best route to your destination. AI energy...
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