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Blog Entry
How to Make Customer Experience Strategy Integral to Corporate Strategy

Hence, common sense says customer experience (CX) insights should be a determinant of corporate strategy . . . and certainly not an afterthought or altogether separate! As a determinant of corporate strategy, think of CX insights as part of a trilogy including financial and people stewardship

Lynn Hunsaker,CCXP's profile image

Blog Entry
Why CX Strategy Must Include CX Ecosystem

Health of your customer experience strategy depends on how well it reflects your business ecosystem. Think about it: every CX program can only do so much in and of itself -- you'll need cooperation and collaboration of multiple parties, you'll need to time things according to business rhythms, you'll need to embed CX insights into tactical and strategic decision-making across your whole company

Lynn Hunsaker,CCXP's profile image

Blog Entry
BUILT A CX STRATEGY – NOW WHAT?

I think that organizations (or more precisely, the managers that lead CX) that have already decided to move forward and improve their CX, are feeling the same: you probably know where to start – with the customer journey mapping and design, of course

CXPA Admin's profile image

Blog Entry
Aligning Employee Recognition to Your CX Strategy

If you find yourself among the organizations that haven’t fully aligned employee recognition and rewards to your customer experience (CX) goals, it’s time to create an environment that reinforces the behaviors employees need to demonstrate to keep your customer promises every day

Aimee Lucas,CCXP's profile image

Blog Entry
Customer Experience Strategy is Uncommon

What is customer experience strategy?...Let's use this definition to examine customer experience strategy...Remember, we're talking about strategy here

Lynn Hunsaker,CCXP's profile image

Announcement
CX Strategy, Execution and Activation Round Table Discussion

Join us Tuesday, August 31st from 9-10:30am to discuss topics surrounding the strategy, execution, and activation of Customer Experience across different organizations


Event
CXPA RTP: Experience Leadership for CX Enthusiasts & CCXP - Operationalized Strategy

In addition to this CX live class, you get two class workbooks (pre-class intro and in-class notes), how-to template links, succinct recorded class, online quiz game, scenario exercises as adult learning must-haves, case studies and articles, and multiple-choice quizzes with clues and explanations

 12-15-2021 | 10:30 AM - 12:00 PM ET


Event
CXPA RTP: Experience Leadership for CX Enthusiasts & CCXP - Operationalized Strategy

In addition to this CX live class, you get two class workbooks (pre-class intro and in-class notes), how-to template links, succinct recorded class, online quiz game, scenario exercises as adult learning must-haves, case studies and articles, and multiple-choice quizzes with clues and explanations

 11-03-2021 | 10:30 AM - 12:00 PM ET


Event
CXPA RTP: Experience Leadership for CX Enthusiasts & CCXP: Operationalized Strategy

In addition to this CX live class, you get two class workbooks (pre-class intro and in-class notes), how-to template links, succinct recorded class, online quiz game, scenario exercises as adult learning must-haves, case studies and articles, and multiple-choice quizzes with clues and explanations

 09-29-2021 | 10:30 AM - 12:00 PM ET


Blog Entry
Are your business partners aligned to your newly established CX strategy?

You’ve worked hard on establishing a new CX strategy for your organization...First, you may forget to involve them early in the development of your strategy...2. Share your CX strategy with the business partner

Bob Azman,CCXP's profile image