Save the Date and Celebrate CX Day: Plan to join the global CX celebration on CX Day Tuesday October, 5th. Please share how you plan to celebrate on cxday.org.
Hence, common sense says customer experience (CX) insights should be a determinant of corporate strategy . . . and certainly not an afterthought or altogether separate! As a determinant of corporate strategy, think of CX insights as part of a trilogy including financial and people stewardship
Health of your customer experience strategy depends on how well it reflects your business ecosystem. Think about it: every CX program can only do so much in and of itself -- you'll need cooperation and collaboration of multiple parties, you'll need to time things according to business rhythms, you'll need to embed CX insights into tactical and strategic decision-making across your whole company
I think that organizations (or more precisely, the managers that lead CX) that have already decided to move forward and improve their CX, are feeling the same: you probably know where to start – with the customer journey mapping and design, of course
If you find yourself among the organizations that haven’t fully aligned employee recognition and rewards to your customer experience (CX) goals, it’s time to create an environment that reinforces the behaviors employees need to demonstrate to keep your customer promises every day
What is customer experience strategy?...Let's use this definition to examine customer experience strategy...Remember, we're talking about strategy here
2 Comments - "Customer Experience Strategy is Uncommon". I think everyone wants CX or good or great CX, but they don't know what it means and don't know what they want to achieve (except for keeping the boss off their backs). Even CX elements like VOC seem to lack a strategy and goal
Join us Tuesday, August 31st from 9-10:30am to discuss topics surrounding the strategy, execution, and activation of Customer Experience across different organizations
In addition to this CX live class, you get two class workbooks (pre-class intro and in-class notes), how-to template links, succinct recorded class, online quiz game, scenario exercises as adult learning must-haves, case studies and articles, and multiple-choice quizzes with clues and explanations
12-15-2021 | 10:30 AM - 12:00 PM ET
11-03-2021 | 10:30 AM - 12:00 PM ET
09-29-2021 | 10:30 AM - 12:00 PM ET
You’ve worked hard on establishing a new CX strategy for your organization...First, you may forget to involve them early in the development of your strategy...2. Share your CX strategy with the business partner
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