CXPA Global Research Steering Committee

Thank you for being part of the CXPA Global Steering Committee! I am writing to share that we presented an update on the project to the CXPA Board of Directors last week. The Board was extremely ...

Hi all - Thank you for the feedback to date. I am writing to share the line level data sets in case you'd like to review the written comments or conduct additional analysis. Note that some fields ...

Lost time in the previous days I hope I am not too Late; two thoughts From my side; Addressing Discrepancy in Maturity Perception: The disconnect between respondents' perception of their own ...

Hi all a few questions and observations from me Develop CX Success Stories: Researching and sharing effective CX case studies. (66%) seems to be the top priority. It is very important we get ...

Hi Megan, a quick answer to your question about big consulting firms setting CX Standards. NPSx by Bain has a very robust and extensive assessment and best practice roadmap ------------------------------ ...