What is the European Insight Exchange?

CXPA Members designed their annual Insight Exchange events to be like no other conference. These events offered in both Europe and the United States are planned, organized and executed by member volunteers just like you. These events are meant to be intimate gatherings with opportunities for fearless sharing and chances to learn from people who are walking in your shoes. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), and no matter where you are on your CX journey, the 2019 European Insight Exchange is the perfect opportunity to expand your network and your knowledge with more than 150 Customer Experience professionals. Join us this 13-14 March 2019, in Dublin, Ireland, to be exposed to world-class learning and networking with a unique approach to exchange and a focus on innovation.
Free Workshops Included in Registration!        

Included in conference registration, please partake in extra learning and join in on our limited registration FREE workshops,
taking place 12 March, (a 1.000 value)!

WORKSHOP 1. Interested in learning the core concepts and practices needed to rally your organisation around customers and become a strong CX leader? Then register for our CXM 101 Bootcamp workshop, and master the foundations of CX. (Space is limited)

WORKSHOP 2. Interested in translating customer engagement, VoC, and journey mapping all while ensuring buy-in from executive level stakeholders in understanding how CX delivers clear business results? Then be sure to take advantage of the
Connecting the Dots to CX Value - Building and Executing a CX Strategy in an ROI Driven World workshop! 


Experience high quality educational content from the industry’s best speakers at the 2019 European Insight Exchange. Plus, learn what successful techniques your CX peers are using. Check out the agenda for all the opportunities you will have to learn and grow.

Show & Tell


Ready to learn and network with CX professionals at the same time? That’s what you’ll experience in the Show and Tell sessions. You’ll hear about and discuss a CX approach with the CX professional who has proven it successful. Walk away with ideas you can adapt and use in your company.

Unwound Sharing


Come together with fellow CX professionals for these energetic, focused, open forum sessions to discuss in depth the hottest ideas in CX. Ideas will be brainstormed, feedback will be given and connections will be made. You will leave the session full of ideas on how to translate the latest innovations into real ideas for your organisation.



It can be hard to take time out of the office to focus on professional development, but the rewards are immeasurable for both you and your employer. Let your manager know how important it will be for you to attend the 2019 European Insight Exchange by using our justification template that you can customize to fit your needs.


Networking is a key component of the Insight Exchange. Take part in M2M Unwound Sharing sessions, a unique opportunity for attendees to come together in small groups to explore and discuss challenges identified and preselected by CXPA members.

Thought Leader Panel


Hear from a panel of thought leaders discussing relevant CX topics from an human-centered viewpoint.

Register Today

Come hear from over 30 companies share their proven CX approaches!


Book Your Hotel

Radisson BLU Royal Hotel, Dublin

Exclusive European Insight Exchange room block. Please use the link below to register and while entering your accommodations, use promotional code "HCXPA" to receive reduced accommodation rates. Please note, discounted pricing will only be available from 11-13 March 2019 on a first-come, first-serve basis. To guarantee your stay, we recommend booking early.

Book Your Hotel Room