Come join the most unique and valuable CX event!  We talk your language and understand the hurdles of CX practitioners – our content is designed to provide the framework, tools and techniques to accelerate your practice!

What is the European Insight Exchange?

Key Takeaways from the Event:
• Sharpen your skills and knowledge of CX
• Build a strong, robust network of global professionals

• Learn the tactical “hows” of building a CX discipline – tips and tactics that will help propel your career
• Gain new ways of working, thinking and best practices to keep up with the ever-changing landscape
• Multiple ways to learn – show and Tell sessions, power talks on specific, relevant topics, workshops with hands on exercises you can use tomorrow, networking sessions designed to get you answers to your most pressing CX questions. Our workshops will help you build and tell the story about the Business and Financial impact of an Experience based organization
• So much more!

Free Workshops Included in Registration!        

Included in conference registration, please partake in extra learning and join in on our limited registration FREE workshops,
taking place 12 March, (a 1.000 value)!

WORKSHOP 1. Interested in learning the core concepts and practices needed to rally your organisation around customers and become a strong CX leader? Then register for our CX Management 101 workshop, and master the foundations of CX. (Space is limited)

WORKSHOP 2. Interested in translating customer engagement, VoC, and journey mapping all while ensuring buy-in from executive level stakeholders in understanding how CX delivers clear business results? Then be sure to take advantage of the
Connecting the Dots to CX Value - Building and Executing a CX Strategy in an ROI Driven World workshop! 


Experience high quality educational content from the industry’s best speakers at the 2019 European Insight Exchange. Plus, learn what successful techniques your CX peers are using. Check out the agenda for all the opportunities you will have to learn and grow.

Show & Tell


Ready to learn and network with CX professionals at the same time? That’s what you’ll experience in the Show and Tell sessions. You’ll hear about and discuss a CX approach with the CX professional who has proven it successful. Walk away with ideas you can adapt and use in your company.

Unwound Sharing

Come together with fellow CX professionals for these energetic, focused, open forum sessions to discuss in depth the hottest ideas in CX. Ideas will be brainstormed, feedback will be given and connections will be made. You will leave the session full of ideas on how to translate the latest innovations into real ideas for your organisation.


It can be hard to take time out of the office to focus on professional development, but the rewards are immeasurable for both you and your employer. Let your manager know how important it will be for you to attend the 2019 European Insight Exchange by using our justification template that you can customize to fit your needs.


Networking is a key component of the Insight Exchange. Take part in M2M Unwound Sharing sessions, a unique opportunity for attendees to come together in small groups to explore and discuss challenges identified and preselected by CXPA members.

Thought Leader Panel

Hear from a panel of thought leaders discussing relevant CX topics from an human-centered viewpoint.

Register Today

Come hear from over 30 companies share their proven CX approaches!


Book Your Hotel

Radisson BLU Royal Hotel, Dublin

Exclusive European Insight Exchange room block. Please use the link below to register and while entering your accommodations, use promotional code "HCXPA" to receive reduced accommodation rates. Please note, discounted pricing will only be available from 11-13 March 2019 on a first-come, first-serve basis. To guarantee your stay, we recommend booking early.

Book Your Hotel Room

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