What is the European Insight Exchange?

The CXPA European Insight Exchange is the only CX event by members for members and is unlike any other CX event you’ve attended. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), the 2019 European Insight Exchange is the perfect opportunity to expand your knowledge and your network with more than 150 Customer Experience professionals. Join us this 13-14 March 2019, in Dublin, Ireland, to be exposed to world-class learning and networking with a unique approach to exchange and a focus on innovation.

Show & Tell


Ready to learn and network with CX professionals at the same time? That’s what you’ll experience in the Show and Tell sessions. You’ll hear about and discuss a CX approach with the CX professional who has proven it successful. Walk away with ideas you can adapt and use in your company.

Unwound Sharing


Come together with fellow CX professionals for these energetic, focused, open forum sessions to discuss in depth the hottest ideas in CX. Ideas will be brainstormed, feedback will be given and connections will be made. You will leave the session full of ideas on how to translate the latest innovations into real ideas for your organisation.


Thought Leader Panel


Hear from a panel of thought leaders discussing relevant CX topics from an human-centered viewpoint.


Experience high quality educational content from the industry’s best speakers at the 2019 European Insight Exchange. Plus, learn what successful techniques your CX peers are using. Check out the agenda for all the opportunities you will have to learn and grow.


It can be hard to take time out of the office to focus on professional development, but the rewards are immeasurable for both you and your employer. Let your manager know how important it will be for you to attend the 2019 European Insight Exchange by using our justification template that you can customize to fit your needs.


Networking is a key component of the Insight Exchange. Take part in M2M Unwound Sharing sessions, a unique opportunity for attendees to come together in small groups to explore and discuss challenges identified and preselected by CXPA members.

Register Today

Come hear from over 30 companies share their proven CX approaches!


Book Your Hotel

Radisson BLU Royal Hotel, Dublin

Exclusive European Insight Exchange room block. Please use the link below to register and while entering your accommodations, use promotional code "HCXPA" to receive reduced accommodation rates. Please note, discounted pricing will only be available from 12-14 March 2019 on a first-come, first-serve basis. To guarantee your stay, we recommend booking early.

Book Your Hotel Room