CXPA Need to Know for the Week of April 29th

By Joy Wedge posted 9 days ago

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CX Technology Spotlight: Meet the Containment Bot

Check out this CX Technology Spotlight and Meet The Containment Bot! Our partners at Verint use AI as a way to detect and identify areas to help, watch and learn how it can help your customer experience. Learn more at verint.com.

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LinkedIn Live: CX Practitioner Perspective: The State of Personalization in 2024

Join us for a LinkedIn Live event unveiling insights from the 2024 State of CX Personalization Report. Discover how brands are leveraging AI to deliver personalized experiences and why CX practitioners are prioritizing personalization like never before. Don't miss your chance to gain valuable insights and elevate your CX strategies. Save the date and be part of the conversation on May 2.

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On the Move - Celebrating Your Career Success

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First row, L-R

Tue Søttrup, CCXP, Chief Executive Officer, Smart Role
Victoria Stephens, Senior Director, Client & Payment Experience, Flywire
Mada AlAhmadi, Senior Consultant, PwC Middle East
Marisella Gonzalez, Director of Experience Management, Northern Trust
Lawrence Williams, CCXP, Director, Retail Strategy, Salesfloor

Customer and Employee Celebration Spotlight: Passover

About the Passover Holiday

Passover, or Pesach (PEH-sach - pronounced PAY-sokh) in Hebrew, commemorates the slavery of the Israelites in Egypt and their ultimate exodus to freedom. This story of redemption from slavery is the “master-story” of the Jewish People – a story that has shaped Jewish consciousness and values. Pesach starts on the 15th day of the Hebrew month of Nisan which is considered the first month of the Hebrew year. The Hebrew calendar is adjusted to align with the solar calendar in such a way that 15 Nisan always coincides with Sunday, Tuesday, Thursday, or Saturday. The Hebrew day starts and ends at sunset, so the holiday starts at sunset the day before. This year the 15 of Nisan coincides with April 9. Passover Dates for 2024 are April 22 – 30.

CXPA Vancouver Network meetup
May 1, 2024
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CX Practitioner Perspective: The State of Personalization in 2024

May 2, 2024
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The use of AI- enabled Containment Bots: A strategic primer for CX and Contact Center leaders
May 9, 2024
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CX Transformation Summit & Awards
May 15, 2024
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Observances and Recognitions
Passover April 22, 2024 - April 30, 2024 Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

CRM Strategy
Consumer Definitions and Diagram

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