The CCXP exam may now be taken online
Beginning July 2020, candidates worldwide can now schedule and take the CCXP exam online. Read about this change and the details of this opportunity.
CXPA sponsors provide support for CCXPs facing financial hardship
Thanks to the generous support of our sponsors
, those for whom financial constraints would prevent maintaining their CCXP certification will be supported in these difficult times. Together, we want to help and support you. If you're unable to renew your CCXP certification due to COVID-19 please contact email@example.com
to learn more about this Emergency Fund.
CXPA completes extensive Job Analysis to ensure CCXP remains current
In accord with best practices for professional certification, CXPA conducted an industry survey and job analysis process during 2020. This research, which included literature review, interviews, and survey responses from CX professionals from around the globe, will be used to update the CCXP content outline effective August 1, 2021. Work is currently underway to complete the final psychometric steps needed, and the new outline is expected to be released in June 2021 for candidates and the general public. If you are a content developer that would like to request an advance summary of the report in order to align your future materials with the outline, please send your request to firstname.lastname@example.org
, clearly stating your request for the "CXPA CX Job Analysis Advance Summary for Content Developers" and outlining how you plan to use the report. Approved requesters will be required to complete a Nondisclosure form.