San Francisco Bay Area CXPA Network

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About Us

The NorCal CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the NorCal CXPA Network!

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Impact awards 2024

Announcements List

  • RSVP to our July CXPA San Francisco Bay Area Monthly Meetup

    Join us for the San Francisco Bay Area CXPA Network's July meetup on Thursday, July 25th at 5pm on the water in Redwood City!

    Join us for an evening of networking, learning and fun.  Whether you're a seasoned CX professional or new to the field, our monthly meetup is for you!

    Hurrica Restaurant and Bar

    150 Northpoint Court, Redwood City

    Please "Reserve a spot" now on Eventbrite so we know how many seats to reserve!

    We hope to see you there!

    Best,

    Steve Tennant

  • Register now: Selling Your CFO on the Benefits of CX, April 25th

    Photo of Don Peppers with SF Skyline and event title, Selling your CFO on the benefits of customer experience

    Register now to learn from the best! Join us for an insightful, in-person discussion with Don Peppers on how to sell your CFO on the benefits of customer experience

    A big problem every CX professional faces is that the benefits of a better CX occur primarily in the future, as customers engage more with the business, while the costs of providing a better CX occur immediately, as they are incurred. Moreover, while current costs can be precisely measured, future benefits can only be assumed. 

    In this presentation, Don Peppers will discuss a few strategies for dealing with this problem, including:

    • Using A/B tests as a predictive tool
    • Thinking about customer lifetime values
    • Agreeing on a “financial exchange rate” for VOC and other metrics

    The presentation will be followed by a Q&A discussion and more networking.

    To register, select the "Get Tickets" button on Eventbrite:

Our Events


Our Leadership

Self Employed
Founder and Principal CX Consultant
Genesys
Sr. Director
Xperiente
Managing Partner @Xperiente
Senior Design Program Manager
Head of Support & Services Operations - Customer Experience Org.
Tennant Consulting
Managing Director - CX Consultant