San Francisco Bay Area CXPA Network

Join us for the San Francisco Bay Area CXPA Network's July meetup on Thursday, July 25th at 5pm on the water in Redwood City!

Join us for an evening of networking, learning and fun.  Whether you're a seasoned CX professional or new to the field, our monthly meetup is for you!

Hurrica Restaurant and Bar

150 Northpoint Court, Redwood City

Please "Reserve a spot" now on Eventbrite so we know how many seats to reserve!

We hope to see you there!

Best,

Steve Tennant

Register now to learn from the best! Join us for an insightful, in-person discussion with Don Peppers on how to sell your CFO on the benefits of customer experience. 

A big problem every CX professional faces is that the benefits of a better CX occur primarily in the future, as customers engage more with the business, while the costs of providing a better CX occur immediately, as they are incurred. Moreover, while current costs can be precisely measured, future benefits can only be assumed. 

In this presentation, Don Peppers will discuss a few strategies for dealing with this problem, including:

• Using A/B tests as a predictive tool
• Thinking about customer lifetime values
• Agreeing on a “financial exchange rate” for VOC and other metrics

The presentation will be followed by a Q&A discussion and more networking.

To register, select the "Get Tickets" button on Eventbrite: