Seasoned business leader and change agent with over 20 years of experience and an extensive background in customer experience, change management, project/program management, product management, systems implementation and deployment of highly complex, international projects. Proven ability to cultivate productive relationships with key decision makers at all corporate levels and develop top performing teams to achieve business goals. Extensive experience engaging at both the executive and business stakeholder levels, in addition to front-line users and technical teams, with a track record of delivering long-term project value through deliberate change management approach including preparing, managing and reinforcing change. Skilled in all phases of project execution from concept and requirements to solution development, deployment and operational support.