With over 20 years of experience in strategy, customer experience transformation, innovation, and new products and services, I help SaaS company leaders accelerate their growth by improving their customer experience.
I partner with clients to create strategies, customer experiences, and premium service portfolios that meet and exceed customer needs and expectations.
As a Certified Customer Experience Professional (CCXP), I help clients improve their customer experience, from strategy, to product, to customer success, customer service, professional services, expansion and renewals.
Clients include over 20 tech companies, like Microsoft, Cisco Systems, Aruba Networks (HPE), ServiceNow, and Calypso Technologies. I have led several cross-functional transformation programs in Fortune 100 organizations that result in hundreds of recommendations, dozens of new technology systems, and new initiatives -- and then have led the implementation of those recommendaitons.
Before consulting, I held executive positions with Accenture (including recently with their CX practice), and executive positions in product management, alliances and corporate strategy at PeopleSoft (now part of Oracle).
I am passionate about eliminating customer suffering, and am happy to compare notes with my fellow CXPA practitioners.