Florida CXPA Network

About Us

The Florida CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Florida CXPA Network!

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Find Your Network

Announcements List

  • Balance of CX and Tech

    Differentiating on experience has become a key imperative for organizations. The partnership between customer experience and every aspect of technology is now a core capability. It dramatically affects how customers engage with a brand and impacts business results.

    • Explore the powerplay between digital and CX in brand transformation
    • Enabling and blending the art of human experience with the science of technology
    • Mythbusters on digital transformation and human engagement

    Join us:
    September 21, 2021
    Tuesday
    8:30am to 9:30am ET
  • Story Telling with CX

    Story telling is an important part of customer experience and encompasses leadership, sales, change management, analytics, and many other parts of business.
    The Florida CXPA Network is excited to hear from Tony Johnson, CCXP about adding story telling successfully to communication.
    Join us:
    Tuesday, July 27th
    8:30am
  • FLORIDA CXPA Next Steps

    More events to come from the Florida CXPA! We are working on our next event in July, more to come on that.

    Many thanks to Graham Clark who will be leading our membership drive in Florida.

    The four main topics to be covered in 2021 include:
    • VOC/Customer Listening. What to do with this feedback, how to sway others in the organzation to hear it and act on it. 
    • Presentation Skills. Providing actionable, persuasive feedback to others in the organization, particularly those that need to buy into CX.
    • Florida Tourism. As tourism picks up, it will have an impact on business.
    • Digital. This hot topic will continue to grow and be incorporated into CX.
    If you are interested in volunteering for programming, marketing or membership, let us know.

Our Events


Our Leadership

Grow CX
Founder
PBCX Consulting
Dir. Customer Experience
Ignite Your Service Training + Strategy
Chief Experience Officer and Strategist
AAA National Office
Managing Director, Member Experience
Kinetic Edge Consultants
Customer Experience Consultant
UKG (Ultimate Kronos Group)
VP of CX Strategy