Florida CXPA Network

About Us

The Florida CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Florida CXPA Network!

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Smartcomm 11.18

Announcements List

  • CX Trends For 2022


    What CX trends should you be considering for 2022? Join us for a panel discussion with Florida-based CX thought leaders.

    About this event

    Hear projections, trends, opportunities and risks from Mindy King of Florida Peninsula Insurance and Cody Wales from Advent Health moderated by the CXPA's Gabe Smith.

    Tuesday December 7, 8:30AM EST

    Brought to you by the Florida CXPA Network!

  • Attendee Feedback From Sep 2021 Event

    Thank you again to all who attended our September event!  We're cooking up another great session for December.   A quick look at the event feedback - thank you for those who took time to complete the survey afterward!
  • Balance of CX and Tech

    Differentiating on experience has become a key imperative for organizations. The partnership between customer experience and every aspect of technology is now a core capability. It dramatically affects how customers engage with a brand and impacts business results.

    • Explore the powerplay between digital and CX in brand transformation
    • Enabling and blending the art of human experience with the science of technology
    • Mythbusters on digital transformation and human engagement

    Join us:
    September 21, 2021
    Tuesday
    8:30am to 9:30am ET

Our Events


Our Leadership

Grow CX
Founder
PBCX Consulting
Dir. Customer Experience
Ignite Your Service Training + Strategy
Chief Experience Officer and Strategist
AAA National Office
Managing Director, Member Experience
Kinetic Edge Consultants
Customer Experience Consultant
UKG (Ultimate Kronos Group)
VP of CX Strategy