I am a Digital leader focused on digital transformation solutions that deliver measurable outcomes.
I have a a special focus on delivering multichannel customer, employee and partner focused, Effective, Easy & Emotionally Engaging Experiences integrating Business Strategy, Operations, Digital Experience, Digital Analytics, Digital Integration and Infrastructure elements.
For 20 years my passion has been on new Digital Operating Models (DOM) including "Digital Only" and "Digital First But Not Digital Only" strategies ranging across Online, Mobile, Social Media, Messaging (Email, SMS, Text), Store, Kiosk, Contact Center, IVR and Field channels and cross functional Digital Marketing, Sales and Service strategies incorporating Cloud / SaaS / ITO / PaaS / Hosted / Managed and BPO models. Recently I have increased my focus on the growth of Data Science, Predictive and Prescriptive Analytics and the growth of Artificial Intelligence + Digital to deliver emerging Intelligent Business Models (including Roboadvisors).
I hold British and US passports and am a national and global road warrior with active India visa, traveling up to 80% of my time. I have successfully built and led organizations from 2 to 700 people, startups, midsized and Fortune 100 divisions, maintain a rolodex of 5000+ active business relationships and have entrepreneur experience founding 5 technology and service companies.
Success in today's global digital revolution requires a unique leadership combination of business and technology vision and strategy, uncompromising execution, a passion for partnerships and team ecosystem models, a laser commitment to success, a fast fail and agile business mentality of "try, analyze, adjust" and a global cultural affinity and commitment to leverage global resources including gender, cultural and geographic diversity.