Blogs

If you know of anyone who is looking for a community of like-minded CX professionals, please invite them to take advantage of our extended special offer. Now available: Join by October 31st to save 20% off New Individual Membership. Use coupon code: CXDay20

The momentum continues around the globe as virtual events continue to spark new ideas. Want to keep the conversations going? Head over to our community discussion forum or see how you can attend events here.

Did you miss the CX Day festivities? Local networks held thought-provoking, insightful conversations and inspired CX professionals all throughout the day. Check out the below links for a quick recap.

CXPA Virtual Community Conversations 

2020 Impact Award Winners Live Reveal

See the 2020 CX Day Highlights

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam became available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process

Are you ready to take the next step in your CX Journey? Hear Advice

What is a Certified Customer Experience Professional?

Want to take the CCXP as a remote proctored exam online? Learn More

Did you hear what happened on CX Day? The CXPA announced the Emerging Leaders Award! This award is intended to identify, recognize, and support the professional development of customer experience practitioners who are new, emerging leaders in the Experience Management profession. Nominations are open now and we're actively recruiting judges to assist the Emerging Leaders committee in reviewing nominations and selecting award winners. 

Learn more about the Emerging Leader Award

Learn more about the Judges Volunteer Opportunity

Boston Network: The Power of Storytelling (Part 3 of 3)

When: Tuesday, October 20, 2:00 PM to 3:00 PM (ET)

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Twin Cities Network: Storytelling Virtual Event

When: Tuesday, October 20, 5:30 PM to 7:00 PM (CT)
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Designing the Customer Experience for Success Presented by Verint

When: Tuesday, October 20, 2020, 2:00 PM - 3:00 PM ET
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CX Realities: How Computacenter Brought Employees Along On Their CX Journey Sponsored by Confirmit

When: Thursday, October 22, 2020, 2:00 PM -3:00 PM ET
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5 Lessons for Maintaining an Award-Winning Customer Experience Through Hard Times with Hertz Sponsored by Inmoment

When: Tuesday, October 27, 2020, 2:00 PM - 3:00 PM ET
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Customer Self-Support and The Customer Experience Sponsored by Vanilla Forums

When: Wednesday, October 28, 2020, 12:00 PM - 1:00 PM ET 

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Design-Integration for Exceeding Customer Expectations Sponsored by Limina

When: Thursday, October 29, 2020, 11:00 AM - 12:00 PM ET

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CX Healthcheck: How Fit Is Your Digital Experience Strategy? Sponsored by Concentrix

When: Thursday, November 12, 2020, 2:00 PM - 3:00 PM ET

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GDPR and The Impact on Customer Experience Sponsored by Verizon

View the Recording

Customer Journey Ownership

Good quote about the importance of CX Data