Membership Benefits

Join CXPA to advance your career and the field of customer experience. Whether you are an established customer experience professional or aspiring to build a career in CX management, CXPA provides the resources, connections, and support to help you succeed. 

We will give you advice, tools and support to enhance your day-to-day professional performance, including:

  • A virtual reference library, including the CXPA CX Book of Knowledge and twelve additional books written by your CX professional peers to provide key CX terms, techniques, and advice to help you tackle the most common challenges.
  • An AI tool you can trust for answers to your practical CX questions, the CXPA CX Knowledge Copilot. Every response is rooted in the CXPA publications and includes citations to the relevant CXPA CX publications.
  • Informed CX advice from thousands of fellow CX professionals. The CXPA Open Forum members-only platform allows you to tap into the wisdom of your CXPA peers through one simple email.
  • Peer review of your CX Business Case. Every CX professional needs to be prepared to communicate the positive business impact of their CX program. The CXPA Proven Business Impact Case Study program allows CXPA members to submit a drafted case for expert peer review and feedback. Each case that meets program expectations is designated as a CXPA Proven Business Impact Case Study, adding external validation to your work.

We will continue to advocate for CX as a professional business discipline through:

  • Promotion of consensus-based CX definitions. While “customer experience” is a widely used term, it is not always well-understood. The CXPA community developed consensus definitions, which we share and promote at www.whatisCX.com
  • Independent research-based CX standards. The CXPA CX framework and CCXP certification are research-based tools that define the elements and professional knowledge required for CX success. Together, these provide a roadmap for ensuring a well-structured CX program led by a well-informed CX professional.
  • Annual Global CX Day Celebration. CXPA established and continues to lead the global celebration of CX Day on the first Tuesday of October each year. This special day raises awareness of CX and spotlights leading developments and accomplishments that are driving the field forward.