CXPA Need to Know for the Week of 7/20/20

By Joy Wedge posted 07-16-2020 02:54 PM

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CXPA Member Webinar Review: So You've Finished Your Journey Map, Now What? Sponsored by Usermind

What I loved: Journey Mapping has always been a huge passion of mine. The power to connect written word with a visual representation of the experiences of our customers is such an astounding way to build empathy. However, what I've seen countless times is the construction of these maps, followed by a historical "shelving" of them in order to check some kind of CX box. This Webinar addresses that opportunity and opens up the discussion around "what's next?!" I found myself inspired as I learned about the 4 stages orchestration, and thought about how I can help my organization continue its own journey.

Key Quote: "Start in one place and expand to see the results" was one of my favorites quotes. I also enjoyed the "just start" call to action. The Webinar has a great blend of factual insights and practical takeaways. You'll hear them mention the words AGILE over and over, which I am a firm believer in.

This webinar is perfect for: Those who believe in the power of journey maps, have already established their presence, and are looking for the next step. CX Professionals hungry to go beyond "fixing issues" will love the dialogue around how we can move from Reactive states to a Proactive state. Arun and Megan are great presenters, and really help to establish the value of not only this Webinar but the total evolution of journey mapping programs.

Click here To View the Webinar Recording

CCXP Now Available Remote Proctor Exam Online

As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam is now available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This is an additional option to the current opportunity to take the exam at an in-person testing center. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process. The online exam process maintains the same rigor and validity as taking the test inside of a testing center. Learn More.

July CX Online Learning Activities

If you’re in the Northern Hemisphere, July brings the “dog days” of summer—so named for the constant presence of the dog star, Sirius, that rises with the sun and is associated with hotter weather. If you find yourself indoors (and really, who among us hasn’t been spending wayyyy too much time indoors lately), it’s a perfect time to invest in yourself by growing your CX knowledge and strengthening your professional network.

CXPA is here to help. At CXPA headquarters, the global pandemic has caused each of us to evaluate how we can bring more value to our members and supporters. There’s been a ton of interest and inquiries to our collective inboxes around what it takes to become a CCXP—and you want to make sure you’re ready.

See learning opportunities to help prepare for the Certified Customer Experience Professional (CCXP) exam, webinars, and more here.

Coming Soon: 2020 CXPA Impact Award Nominations

Have you or a colleague made a demonstrable impact on CX within an organization? If so, we will be accepting video nominations for the 2020 CXPA Impact Awards beginning Friday, July 24th. CX practitioners and providers across industries, geographies, and career levels may be nominated. Nominations will be accepted through Friday, August 21st, with winners announced on CX Day—Tuesday, October 6th!

These short videos should capture specific examples of how the nominee’s actions impacted CX or the organization’s CX program, the degree and type of impact the nominee’s actions had on customers, and ways that the nominee has distinguished him/herself and stands out from the crowd. Look for full details next week on the submission process!

Coming This Week

Austin Network: Virtual Coffee Chat

When: Tuesday, July 21, 8:00 AM - 9:00 AM CT

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Indianapolis Network: Networking Breakfast
When: Tuesday, July 21, 2020, 8:30 AM - 9:45 AM ET
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Melbourne Network: CX Circle

When: Tuesday, July 23, 2020, 8:00 PM - 8:45 PM UTC Melbourne
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Making the Most of Your Membership
When: Thursday, July 23, 2020, 8:30 AM - 9:00 AM CT
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Member Roundtable: What's on your Mind? (Customer Reference-ability)
When: Friday, July 24, 8:00 AM - 9:00 AM CT
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Member Roundtable: What's on your Mind? (Aligning your Org to one CX Vision)
When: Thursday, July 24, 4:00 PM - 5:00 PM
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Upcoming Webinars

CXPA Webinar: New Thinking for a New Normal and the Great Reset Sponsored by Bond Brand Loyalty

When: Tuesday, July 28, 2020, 2:00 PM - 3:00 PM ET

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Industry Events

CX Emotion
When: July 22, 2020, 9:00 AM - 5:30 PM
Where: Online
CXPA members receive a 20% discount. Please use code: CXPA

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DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

Recommendation: Effective Business Writing Workshop

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