CX Toolbox

So You’ve Finished Your Journey Map, Now What? (Webinar Presented by Usermind) 

06-23-2020 04:34 PM

Customer journeys are top of mind for many organizations, but journey mapping initiatives often fall short of driving meaningful business impact. In this webinar, Megan Burns, Founder and CEO of Experience Enterprises, and Arun Theivendirarajah, VP of Product at Usermind, partner to share their perspective on how to move from just mapping journeys to fully operationalizing journeys within your organization.

Join the webinar to learn:

  • The 4 stages of orchestration: Reactive, Protective, Deliberate, and Proactive
  • Tips and challenges for moving through each stage
  • Case study examples of companies that have used orchestration to drive better experiences and meaningful business impact

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CXPA Webinar Presented by Usermind_ So You've Finished Yo...mp4   211.90MB   1 version
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