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Blog Entry
“Inspiring Racial Equity” Event Organizers Win CXPA’s Extra Mile Award

The murder of George Floyd, and the subsequent protests in the United States and globally, caused individuals and businesses to reflect on their own role in effecting positive racial and social change. But for a group of CXPA members in Boston and Atlanta, reflection wasn’t enough—it was...

Gabe Smith,CCXP's profile image

Blog Entry
Inspiring Racial Equity: CXPA Networks Explore How CX Professionals Can Drive Change

"The Civil Rights movement was filled with people who were not only trying to argue for their personhood, but arguing for their personhood through their status of being a customer." Those words from Professor Gary David , the moderator of a recent live collaboration between the CXPA...

Gabe Smith,CCXP's profile image

Boston CXPA Network

The Boston CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next...