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“Inspiring Racial Equity” Event Organizers Win CXPA’s Extra Mile Award

The murder of George Floyd, and the subsequent protests in the United States and globally, caused individuals and businesses to reflect on their own role in effecting positive racial and social change. But for a group of CXPA members in Boston and Atlanta, reflection wasn’t enough—it was...

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Blog Entry
Inspiring Racial Equity: CXPA Networks Explore How CX Professionals Can Drive Change

"The Civil Rights movement was filled with people who were not only trying to argue for their personhood, but arguing for their personhood through their status of being a customer." Those words from Professor Gary David , the moderator of a recent live collaboration between the CXPA...

Gabe Smith,CCXP's profile image

Blog Entry
Unlocking the Customer Voice: Paulette Carter Brings CX to the Non-Profit Space

Throughout Paulette Carter’s career, the voice of the customer has always provided her with a guiding light. Her customer experience journey started in the call center at MCI, at the brink of the divestiture of the telecommunications industry when the company became a key player against...

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