Contact Details

Charlotte, NC


Valerie focuses on Applied Customer Intelligence, Customer Experience Management, Customer Experience Mapping for both B2B/B2C as well as the resulting tactical retention, acquisition and loyalty programs.  Valerie brings her 20 years of experience to her firm that focuses on strategy through tactical execution. She is co-founder of a multifaceted visualization methodology and tool set called SuiteCX. Valerie has a B.S. in Marketing as well as an MBA from the University of Southern California. Specialties: Segmentation/Precision Marketing Customer Experience Mapping (customer-centricity, process improvement & marketing automation visualization)


  • Other

Global Region

  • United States