Find A CX Resource

CXPA Online CX Resources

CXPA provides one of the largest collections of online CX resources available.  We pride ourselves in helping our members share lessons learned about the strategy and implementation of customer experience.  Here is a guide to our online CX resources:

  • Webinars - We are pleased to provide free, on-demand access to these webinars which are designed to help further your knowledge and understanding of the CXPA CX Competencies.
  • Insight Exchange Video Series - In these videos, CXPA members share insights and perspectives to help deepen your CX knowledge and advance the discipline of customer experience. (CXPA membership and log-in required for access to the full video library)
  • CX Builds Resilience - While a complete customer experience transformation requires several years of ongoing commitment, these building blocks are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.
  • What is CX - CXPA interviewed an international panel of CX practitioners, consultants, and academics to provide this independent, platform-agnostic definition of customer experience and introduction to CX.
  • Blog - The CXPA Member Blog features thought leadership from CXPA members and staff.  (CXPA membership and log-in required to post)
  • CX Resource Library - CXPA members can access hundreds of white papers, tools, conference presentations, and webinars in the CXPA Members-Only  (CXPA membership and log-in required)
  • Discussion Forum - The CXPA Member Forum provides CXPA members the opportunity to participate in online or email discussions with the CXPA community around the world.  (CXPA membership and log-in required)

Not sure whether you would benefit from our resources?  Check out some of our most valued resources below, including thought leadership resources from our Sponsors, each of which is a leader in the CX field.

A Sample of Some of Our Most Popular Resources

We invite you to enjoy access to some of our most popular CXPA resources.

Top Thoughts From CX Experts - eBook

Top Thoughts From CX Experts

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Get insights on burning questions in our "Top Thoughts from Customer Experience Experts" e-book!

CXPA's Guide to CX Job Description - eBook

CXPA's Guide to CX Job Description

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This resource will help you create a CX team that is ready to succeed. Read about preferred qualifications, knowledge, skills and abilities for specific roles. Also, learn about how the responsibilities of each role relate to CXPA's CX Competency Framework and specific requirements of CX roles to help advance your CX career. 


Guide to CX Metrics

View guide

It can be overwhelming to find relevant, unbiased CX resources to help move your work forward.

CXPA is here to help.

Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success.

Check out some of CXPA's very best resources on a critical topic: CX Metrics.

CX Resources From Our Sponsors and Partners

CXPA Sponsors and Partners are an excellent source for whitepapers, webinars and CX resources.  Thanks to their generosity, we are also pleased to provide public access to these resources.

Gold Sponsors

Confirmit Logo

Resources Provided by Confirmit

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.


Inmoment Logo

Resources Provided by InMoment

Inmoment is committed to improving the way businesses compete and thrive in the experience economy by providing a unique combination of experience intelligence technology & strategic services that lead to informed action — transforming the moments that really matter to the business, its employees, and its customers while driving high value and high return.


Silver Sponsors

Concentrix Logo

Resources Provided by Concentrix

Concentrix helps some of the world’s best brands create better experiences and build stronger relationships with their customers. Our VOC software and analytic services help companies listen, analyze and act on customer feedback, improving experiences across journey stages and touchpoints. We help our clients build an internal culture of CX, extend their teams' impact and generate a quick return on investment – no matter how complex the environment.


Customer Bliss Logo

Resources Provided by CustomerBliss

Customer Bliss helps companies become unforgettable. They guide them to unite their leadership and organization to deliver experiences that earn admiration, growth and prosperity - and demystify what specific actions they need to take, to achieve these outcomes.

Resources: Coming Soon! 

Medallia Logo

Resources Provided by Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Resources: Coming Soon


Resources Provided by Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.


Bronze Sponsors

Bond Logo

Resources Provided by Bond

Bond is a Marketing & Customer Experience Business.

Great experiences create Bonds that build loyalty. Each event has the opportunity to create an experience that will create engagement and over time, build loyalty.



Resources Provided By Inmoment

At InMoment, the customer experience is at the heart of everything we do. Find out more about our company, our people, and what drives us.


Topbox Logo

Resources Provided by Topbox

Topbox Conversation Analytics unifies data from every customer communication channel and VoC platform for analysis as a single data set. Intelligent classification and machine learning contextualize conversations based on your organization’s products, business processes, and trending topics, for easy discovery and tracking of the root causes behind customer behavior and sentiment.

Resources: Coming Soon! 


 Resources Provided By CallMiner

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.


NICE Satmetrix Logo

Resources Provided by NICE Satmetrix

NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Turn to us for software that helps you drive customer loyalty, satisfaction, and business results using a customer-journey focused approach.

Resources: Coming Soon! 


Resources Provided by Usermind

Usermind, the leader in Experience Orchestration (XO), is changing the way enterprises use what they know about customers to actively shape experiences in real-time. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams

Resources:  WEBINAR: So You've Finished Your Journey Map, Now What?  

Verint Logo

Resources Provided by Verint

Verint, The Customer Engagement Company™, partners with more than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, who trust our solutions and services to power actionable intelligence across their enterprises. Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on customer experience feedback, while automating and operationalizing CX.




Resources Provided by

Cravety unifies data from existing yet disparate applications and applies behavioral science and logic models to help organizations capture more value from their investments.

Founded in 2018, Cravety helps organizations improve productivity and engagement through deeply personalized customer experiences and employee experiences.


Thematic Logo

Resources Provided by

Thematic was founded in 2016, after the founders, Dr. Alyona Medelyan and Nathan Holmberg, realized that companies receive vast amount of feedback, but aren’t able to understand what customers want and what’s driving customer metrics such as NPS and CSAT. Thematic now helps companies across 6 countries and 4 continents understand their customers. Customers include Fortune 500 companies like ManpowerGroup and CBRE, global enterprises such as Vodafone and Air New Zealand, as well as Silicon Valley unicorns like Stripe and DoorDash. Thematic is backed by YCombinator, AirTree, Hoku, and Silicon Valley angel investors.


Terragni Consulting

Resources Provided by
Terragni Consulting

At Terragni, we solve some of the most complex human engagement strategic challenges that organizations face. Our solutions are creative, interdisciplinary, detailed, and connect seemingly disparate dots. Our implementation drawing on neuroscience and behavioral science is grounded, rigorous, and connected to hard-nosed business outcomes. The more complex the challenge, the more we like to get our hands onto it.


West Monroe

Resources Provided by
West Monroe Partners

West Monroe is a different consulting firm – one that challenges our clients to push beyond their limits. Our unique ability to blend business acumen and technical expertise is driven by consultants and practitioners who understand how to leverage technology to address business objectives. Together, we’ll create solutions to confront your industry’s toughest issues and transform your business. That’s our uncommon blend.


Awards International

Global Awards Program Partner

Awards International believes winning their CXA awards creates wonderful possibilities for personal and professional growth. This is something they aim to share more and more throughout the world as they grow over the next ten years.