Innovative and visionary executive with an exemplary record of providing customer-driven solutions to companies in high growth or rapidly changing business environments. Provides a unique perspective as a thought leader, consultant, practitioner and business partner in customer experience design and execution to help companies become easy to do business with. Action-oriented, strategic thinker who drives substantial improvements in the overall customer experience through improved business and employee performance. Combines a diverse background in sales, marketing, operations, contact center leadership, customer service and customer experience to create new and effective solutions to complex business challenges across all customer touchpoints. Drives customer retention increases by spearheading creative marketing campaigns to at-risk customers. Adept at leading large, multi-site, customer support operations in global locations. Proven ability to generate multimillion dollar cost reductions by leveraging and aligning people, process and tools while improving customer satisfaction. Builds cross-functional, high performing teams. Establishes clear strategic priorities utilizing data-driven decision making and optimizing investments. Acknowledged for excellence in motivational, communication and interpersonal skills.