I am a passionate leader with global experience delivering topline impact while connecting & growing people with the fundamental belief that every customer, employee, and interaction matters.
I created new functions (such as CX, research operations, Business transformation) from the grounds up to enable scale and meet the hyper-growth needs of top tech companies. Successfully tackled customer needs while delivering a double-digit increase in experience ratings and improved profitability.
As an ex-DocuSign, ex-GE, ex-ADP, I am proud to lead the CX strategy at AppFolio, building and driving sustainable experiences for consumers & businesses by accelerating value realization.