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Branchburg, NJ
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J.C. Paradise
President, Niagara Falls Consulting,
Niagara Falls Consulting, LLC
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To relax, I travel and enjoy driving race cars at tracks across the U.S. Away from the track, I’m a certified customer experience advocate (CCXP), specializing in Market Driven Solution Development and Marketing for technology and marketing research companies. With 20+ years experience spanning start-ups, small, medium and enterprise size companies, I can recommend customer strategies and agile processes that I have used to deliver improved sales and customer loyalty in each unique business environment.
Business Results Delivered:
Provided change management consulting and overall project management to implement a business transformation initiative that digitalized the entire client product portfolio.
Designed and implemented four Voice of the Customer new product development processes creating 60+ products / solutions that generated over $200M in revenues
Developed a global Win-Loss research program that increased “sales wins” 40% (43% to 60%)
Implemented a global product generation process that reduced cycle time by 70% (48-13 weeks)
Reduced product cost of goods sold (COGS) 50% ($637K)
Key Skills:
Increasing product profitability by transforming “internally-driven” businesses into customer-focused companies
Leading complex cross-functional projects with global matrix-structured teams
Polished expertise presenting to and collaborating with C-level executives
Skilled leadership of strategic business initiatives and tactical implementation projects from vision to execution
Have high tolerance for ambiguity and can quickly implement process discipline in dynamic situations
Translating customer experience and market insights into actionable innovations for new product development and product marketing value propositions
Industry
Technology
Global Region
United States
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