Profile

SVP, Director of Client Experience,
Sandy Spring Bank

Contact Details

Sandy Spring Bank
Columbia, MD

Bio

New in 2021, Mark was elected to serve on the Board of Directors at CXPA.

Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. Mark has a passion to serve and deliver remarkable experiences to clients on a consistent basis.  Sandy Spring has had six consecutive years of increased revenues and has grown from $3.3 billion to over $11 billion in assets during that time.  

As the key strategic initiative, the client experience drives sustainable growth across all of Sandy Spring's business units. Now, CX is fully embedded in both the employee and client experience journeys, Sandy Spring walks the talk when it comes to putting clients first.

Sandy Spring has been recognized twice as the winner of the CX Innovation Award and received the honor from Forbes Magazine as a most trusted company in 2019.

In his prior role as a management consultant, Mark led engagements with senior executives in banking, insurance and employee benefits, IT integration, Internet start-ups, promotional packaging, software, manufacturing, commercial real estate, office and technology supplies, systems furniture and others.

Mark has served as an outsourced Chief Revenue Officer and VP of Sales, helping organizations in a variety of vertical markets align their corporate vision with their strategy and execute for sustained growth.

As a member of Trusted Advisor Associates – he was among a select group of consultants licensed to deliver programs based on best-selling author Charles H. Green’s books The Trusted Advisor and Trust-Based Selling and is currently architecting a soon-to-be-released salesforce.com app based on building trusted client relationships.

During his 13 year career at Boise Cascade/OfficeMax, his organization consistently ranked among the top performing teams nationally. He led a sales organization in the mid-Atlantic.

He serves as an Adjunct Professor at Loyola University in Maryland teaching a Customer Experience course to MBA students. He holds a Bachelor of Science in Marketing from the University of Maryland, and a MBA from Loyola University.

Industry

  • Banking

Job History

Sandy Spring Bank
Senior Vice President
April 2013 - present

Loyola University Maryland
Adjunct Professor
January 2008 - present

EntreQuest
Senior Management Consultant
March 2010 - July 2012

Trusted Advisor Associates
Consultant
March 2008 - June 2010

True Colors Consulting LLC
President
June 2007 - March 2010

Business Learning Institute
Instructor
January 2008 - January 2010

Boise Cascade
District Sales Manager
September 1994 - June 2007

OfficeMax
District Sales Manager
January 1994 - January 2007

Standard Register
District Sales Manager
January 1989 - January 1993

Honors and Awards

2015 CX Innovation Award Winner - Sandy Spring Bank
CXPA
2015

2017 CX Innovation Award Winner - Sandy Spring Bank
CXPA
2017

Designation

  • CCXP