New in 2021, Mark was elected to serve on the Board of Directors at CXPA.
Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. Mark has a passion to serve and deliver remarkable experiences to clients on a consistent basis. Sandy Spring has had six consecutive years of increased revenues and has grown from $3.3 billion to over $11 billion in assets during that time.
As the key strategic initiative, the client experience drives sustainable growth across all of Sandy Spring's business units. Now, CX is fully embedded in both the employee and client experience journeys, Sandy Spring walks the talk when it comes to putting clients first.
Sandy Spring has been recognized twice as the winner of the CX Innovation Award and received the honor from Forbes Magazine as a most trusted company in 2019.
In his prior role as a management consultant, Mark led engagements with senior executives in banking, insurance and employee benefits, IT integration, Internet start-ups, promotional packaging, software, manufacturing, commercial real estate, office and technology supplies, systems furniture and others.
Mark has served as an outsourced Chief Revenue Officer and VP of Sales, helping organizations in a variety of vertical markets align their corporate vision with their strategy and execute for sustained growth.
As a member of Trusted Advisor Associates – he was among a select group of consultants licensed to deliver programs based on best-selling author Charles H. Green’s books The Trusted Advisor and Trust-Based Selling and is currently architecting a soon-to-be-released salesforce.com app based on building trusted client relationships.
During his 13 year career at Boise Cascade/OfficeMax, his organization consistently ranked among the top performing teams nationally. He led a sales organization in the mid-Atlantic.
He serves as an Adjunct Professor at Loyola University in Maryland teaching a Customer Experience course to MBA students. He holds a Bachelor of Science in Marketing from the University of Maryland, and a MBA from Loyola University.