CXPA Book of Knowledge

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Walkerton, IN

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I am a Change Management expert, currently applying my skills in the employee & customer experience spaces.

I began my career in Sales, recently worked in Marketing, but I spent 2+ decades in IT & Ops (including co-founding GE's IT Audit Staff), with Lean Six Sigma and entrepreneurship thrown into the mix.

I am a "T" shaped person; a "Rebel Talent - Pirate" type; Meyers-Briggs E/I NJT; Disc = High D, High S (task & people oriented)

Currently the VP of CS & CX at Herff Jones, I was recently Head of Customer Experience for Cornerstone Building Brands. I am based in Indiana, US, but my family was based in Houston, TX while I performed global roles. I am a coach of Start-ups, a published technical author in CX and collaboration technologies, a recipient of the GE Chairman’s Leadership Award, and a co-founding member of General Electric’s IT Corporate Audit Staff.

I have a broad background, including 2 decades leading large-scale implementations (much of that time supporting Shared Services such as HR across a variety of industries), Sales, & Process Improvement/ Quality (Lean Six Sigma). In addition, I have led some of the largest process improvement & team combination/ synergy projects ever undertaken by GE. I have a verifiable reputation as a driver of positive change in diverse organizations ranging from Fortune 10 to boutique firms in the services, manufacturing and financial sectors.


  • Manufacturing

Global Region

  • United States