Become a CX Leader
So you are interested in CX, and you know there’s more. You want to be better at it, right? To learn about trends and developments, best practices, how it all fits together? Enrol in one of the Masterclasses that cover everything you need to grow as a CX leader. With minds alike and at a fast pace you’ll have inspiration for a lifetime CX career.
As one of the few officially CXPA endorsed Recognised Training Provider you can sign up for one of the CX Masterclasses that prepare you for the CCXP Exam, and introduce you to the entire breadth of what it means to be in CX these days.
The populare CX Masterclasses are given around the world for all industries. From Machester to Moscow and Delft to Dubai, these courses are the very real deal. With actual real-life insights from people who held high positions in international companies, it challenges, surprises, and offers a wide array of 'how to make it work in the organisation', political pitfalls and surprising (psychological) approaches.
Masterclasses are given live as well as online. Periodically the CX Masterclasses are given Open House Masterclasses (please see the agenda on my website) where you can register as a single participant. These Masterclasses are typically very international, with participants coming in from all over the globe. In-company Masterclasses are provided as well, with all content tailored to meet your specific challenges and ambitions.
Go ahead, take a look for more information, visuals, testimonials at https://www.jaapwilms.com/x-masterclasses/
Create True CX Impact
You’re involved in CX already? Maybe you measure NPS or have a VOC programme running. People are looking at you to make it happen. But how? How to get better scores, more results and more engagement? Get someone who’s been in your role. As a former Head of Global NPS running 13 countries in Europe and Asia for a leading Financial corporate I know exactly what it takes to design and manage complex programmes, avoid political pitfalls and create a movement. I’ll help you as a sparring partner. In the background, so you can shine.
Engage your Organisation
CX is a very powerful business methodology. It connects business strategy to your customers, enables to act upon valuable feedback and to increase customer loyalty and value. However, you will only succeed by turning inwards first. How do you engage your organisation and create an energetic, buzzing customer driven environment? Get stunning visualisations in to create reports, infographics and stunning presentations that get you the impact and give your results the podium they earn.