Meet Our Recognized Training Providers

CXPA Recognized Training Provider

Meet Our Recognized Training Providers

It can be a challenge to find quality Customer Experience (CX) training. CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the core competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.

The providers below have been determined by independent review by the CXPA as meeting established qualifications to be designated as a CXPA Recognized Training Provider.  By choosing a Recognized Training Provider, you are assured that the training you receive is from a provider recognized by CXPA as having the qualifications, skills, and commitment to provide quality Customer Experience training that will enhance your CX knowledge.

Recognized Training Providers

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Acceleration Strategy

Acceleration Strategy Inc. is Canada’s first full-service Qualtrics Partner in the QPN providing implementation and advisory services. These advisory and technical services are provided in conjunction with education on the discipline of Customer Experience.  Our clients tell us how this blend of services accelerates program results, benefits, and adoption within their organizations. 

 

Acceleration Strategy Inc. is on the board of the Customer Experience Professional Association Toronto Network and provides high-impact consulting and training to CEOs directly and through TEC.

 

At the Acceleration Academy, we understand that everybody learns differently - so we purposely designed our courses to accommodate all Neuro Communication learning styles.  

 

Our interactive curriculum has been designed around the CXPA’s CCXP certification best practices, combined with practical applications derived from real-life cases.  All our classes are presented in real time (via ZOOM) with engaging discussions supported by academic theories and best practices from the CX industry.

 

What Differentiates Us:

 

We focus on strategic planning for a customer-centric culture, and practical experience management, through a 10-week interactive curriculum, practice quizzes, and interactive workshops on Customer Journey Mapping and Governance. All our classes are presented in real time (via ZOOM) with engaging discussions supported by academic theories and best practices from the CX industry leaving our students with a structured framework for their CX implementation & improvement plan to get them started with confidence.

Serving: Africa, Asia (Dubai, Middle East), Australia, Europe, North America, South America

Learn more about Acceleration Strategy »
info@accelerationstrategy.com

B-Pro

We help our customers redefine and transform the way people experience their organizations, adapting to the new expectations in the digital experience economy - one that feels listened to, responsive, and life-long. We drive transformations through implementing processes and technologies, to inspire, incentivize and create effective and engaged employees and customers. We offer a new breed of end-to-end experience management designed from the group up to empower clients to own Experience from start to beyond. 

We provide a wide range of flexible services to accelerate the success of CX initiatives, including:

Tailored advisory solutions to build a high-performing experience management strategy and practice

  • VOC and VOE programs from concept to realization including professional research services
  • Internal capabilities building by an array of professional training combining CX/ EX and new business methods such as Design Thinking and Agile.

What Differentiates Us: Tailored advisory solutions to build a high-performing experience management strategy and practice.

Serving: Asia (Israel; Middle East)

Learn more about B Pro»
keren.shaked@b-pro.pro

BrandLove Customer Experience

BrandLove Global is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional customer experiences. Established in 2012, BrandLove has gained widespread recognition for its innovative approach to learning and development.

We are committed to unlocking the potential of individuals and teams by awakening their inner genius, and empowering them to realize their full potential and achieve their goals. 

Our firm belief is that the key to success in today's competitive business landscape lies in creating a strong brand promise that resonates with employees and customers alike, inspiring loyalty and trust. 

To achieve this, businesses need to have a team that is aligned, engaged, and inspired by the brand promise, with the skills and knowledge to deliver exceptional customer experiences.

Our flagship learning experiences are The Brand Warrior™ Program and The Customer Experience (CX) Mastery Program™. 

The Brand Warrior™ Program aims to empower all employees with the confidence, clarity of understanding, and skills to represent the brand with pride and passion.

The Customer Experience (CX) Mastery™ Program aims to enable Customer Experience teams to design and deliver unrivalled customer journeys. 

CX mastery I and II will prepare you to write the Certified Customer Experience Professional (CCXP) exam with confidence. The CCXP exam does not just rely on theoretical knowledge but also assesses you on practical implementation experience. 

We have prepared many CX professionals with the applied knowledge to pass the first time they write the exam!

What Differentiates Us: 

What sets BrandLove apart is our commitment to empowering our clients to help themselves. Having made our share of rookie mistakes, we understand the value of sharing knowledge, best practices, and case studies and guiding action learning to enable our clients to be fully productive and focus on delivering excellence.

At BrandLove, we believe that when teams awaken their genius, they are better equipped to serve each other and their clients joyfully, creating a culture of excellence and inspiring customer loyalty. 

Our approach to learning and development has helped numerous organizations transform their brand promise into reality, delivering exceptional customer experiences that have set them apart in their respective industries.

Serving: Europe, Africa, Asia, , North America, South America

Learn more about BrandLove Customer Experience»
hello@brandlove.co.za

Customer Experience Consultancy

Customer Experience Consultancy, LTD

Founded in 2012, Customer Experience Consultancy has worked with, guided, mentored and inspired, organisations and customer experience practitioners in over 40 countries Underpinned by our belief in ‘doing what is right for our clients, their people and their customers’, we operate as specialists in ‘operationalising the customer experience’ – Working only with experienced practitioners, our specialists have quite literally ‘been there and done it’ in the world of customer experience. We are not career consultants Our founder, Ian Golding, was the first person in the world to be authorised to teach people to prepare for their CCXP Accreditation in 2014.

What Differentiates Us: We have mentored professionals to become CCXPs on almost every continent!

Serving: Africa, Asia, Australia, Europe (UK), North America, South America

Learn more about Customer Experience Consultancy, LTD »

CX-impact

CX-impact

OUR PURPOSE :
Help you engage and lead your business to noticeably improve your customer experience for a stronger return.

WHAT WE DO?
We help you understand where you are in your customer experience roadmap, what to do next and how to do it.

WHY WORK WITH CX-IMPACT?
Because we will shave off a lot of your learning curve, help you shine and make a lasting impact and internalise the capabilities across your business. We have the scars and stars!

What Differentiates Us: We are former CX practitioners, having successfully led significant CX programmes internationally : we share our experience for your success.

Serving: Africa, Asia, Australia, Europe (France), North America, South America

Learn more about CX-impact »
contact@cximpact.fr

CX University

CX University is the world's only fully online training program created with a blend of a science-based approach to learning with elegant, visually engaging design and seamless delivery which includes Interactive eLearning Modules, gamified lessons, supporting videos, case examples, content narratives, knowledge checks, CX articles, and much more. CXPA's rubric of the five domains of CX excellence is the foundation for all programs.

The online courses are designed for self-paced, independent study and vary in content, depth, and time commitment to suit all learners' needs.

  • CX800: Get 6 MBA or MHA credits from Moravian University. 
  • CX720: This is for those who want a solid foundation in CX (For corporate clients only; minimum ten seats; CXU recommended for CCXP preparation).
  • CX520: Mastery Series: Become a leader in CX and earn your professional CXS™ certification. (CXU recommended for CCXP preparation)
  • CX400: Introduce employees to the basic concepts of Customer Experience (CX) Excellence. 
  • CCXP Exam Prep: This is a deep dive into preparing for CXPA’s professional certification exam to become a Certified Customer Experience Professional (CCXP).
  • 90-Days to CCXP Roadmap: This blended program combines self-paced online learning with instructor-led sessions. It includes CCXP Exam Prep access. (CXU Recommended for CCXP preparation).
  • Applied Customer Journey Mapping Specialist program – a hands-on learning journey to create your company/team/unit map.
We serve individual practitioners and global clients across all industries in over one hundred countries. Over the past nine years, we have trained over 19,000 people.
CXPA recognized our global influence on the discipline with the 2022 Impact Award.

We have also migrated our knowledge of the CX discipline to the healthcare industry and now proudly offer PX programs.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about CX University »

INDEVCO Consultancy

INDEVCO Consultancy

Bringing our expertise and over 60 years of experience to help you create long-term, sustainable value and accelerate your growth. Using profound expertise and industry know-how, we enable positive and sustainable change by helping businesses thrive in a fast-changing environment, navigate the new normal and better respond to their most complex challenges. Below a brief on the services provided: 

  • Customer Experience & Retention Strategies
  • Lead Generation & Customer Acquisition Programs
  • Marketing & Sales Enablement
  • Risk Assessment & Internal Audit Advisory
  • Strategic Sourcing & Supply Chain Optimization
  • People Strategy & Organization Development
  • Exhibition Strategy & Management
  • Sustainability Strategy & Governance
  • Business Process Improvement & Excellence
  • Information Systems & Business Intelligence
  • Insurance & Safety Risk Management

What Differentiates Us: A Holistic Approach, Strong Track Record in Industrial Excellence, Deep Manufacturing Knowledge, Talented Team with Strong Credentials, Long-Term Engagement, Effective Investment

Serving: Africa, Asia (Lebanon, Middle East), Europe, North America

Learn more about INDEVCO Consultancy »
requests@indevcoconsultancy.com

KCA Consultants

KCA Consultants

Fully Integrated CX and Organizational Development: We believe that CX cannot be seen in isolation. That is why we help our clients achieve lasting and sustainable improvements and outstanding end-to-end Customer Experiences by integrating their Corporate Strategy, Operations and Customer Service Delivery, HR and Culture Management, Quality Management, and Branding/Marketing in a truly holistic way.  Our award winning expertise does not only include all aspects of CXM, but also covers Lean, Six Sigma, TQM, Strategy Management/Balanced Scorecard, ITSM and HR Culture Management. Through our extensive network of recognized global experts and technical solutions providers we can always provide our clients with access to the highest levels of experience and expertise, customized to the respective needs of the assignment and problem at hand. As such we are truly an integrative one-stop-shop provider with a global reach for all your CX, Business Improvement and Training needs. 

Training and L&D Solutions: With KCA Consultants being a CXPA RTP, you can trust us with all your L&D and Training needs. Adhering to the highest review standards of CXPA, we can assure that our CX, CCXP Preparation, Innovation and Design Thinking, Strategy and Quality Management Training programs have been tried and tested, and delivered by our L&D Experts to a wide range of clients across many industries and sectors.

What Differentiates Us: Integrative holistic value generation approach to CX by our recognized award winning experts; Linking CXM, Corporate Strategy, Operations and Customer Service Delivery, HR/L&D/Training and Culture Management, Quality Management (Lean, Six Sigma, TQM), and Branding/Marketing

Serving: Africa, Asia (Dubai, Middle East), Australia, Europe, North America, South America

Learn more about KCA Consultants »
info@kca-consultants.com

Koyopo

KOYOPO

Koyopo stands for - Know Your Potential. Koyopo is Asia’s 1st certified CX mentoring company. They are on a mission is to unlock human potential and transform customer experiences globally. Koyopo has more than two decades of experience serving clients across more than 12 countries. They offer both online and in person workshops for their clients globally. They have been invited by Fortune 500 companies like – Google, Cisco, etc. to facilitate customer experience workshops. Rajat Chawla, Chief Experience Transformist with Koyopo has received CEO Innovation award for building global customer experience practice.

For Clients of Koyopo:
Koyopo offers unique, Customer Experience Transformation Frameworks™, Employee Strengths Maximization Models™ and Experts Business Blueprint™ to help their clients build customer experience and business capabilities. Koyopo has developed a CCXP Exam Simulator that provides exam practice to those preparing for CCXP certification. They have also created a CX workbook named - Customer Experience Design Book. It’s a valuable resource for those preparing for CCXP certification, with 100 practice questions. Koyopo also offers unique program for sales and marketing professionals on - how to rapidly grow through amazing customer experience.

What Differentiates Us: We offer unique program for sales and marketing professionals that teaches them - How to grow in Sales and Marketing career through amazing customer experience. We have offered this for clients like - Google. (Our programs are available in Classroom as well as over the Web.)

Serving: Africa, Asia (India), Australia, Europe, North America, South America

Learn more about KOYOPO »
Rajat@koyopo.com

Multifarious Experience

Multifarious Experience

Multifarious Experience (ME) was founded 7 years ago in the UK with the aim of helping organisations and professionals globally to build capacity in CX (customer experience) and experience design. We have coached CX professionals and organisations across continents. Delivered 1 to 1 and in groups, both online and on-site. We are specialists in helping organisations create a Customer-Centric-Culture and achieve their CX targets. This consists of training programs which range from Engaging Hearts and Minds across all levels of an organisation through to Journey Mapping and Service Recovery. Amy Brustia and Hassan Mohammad hail from multifarious backgrounds in healthcare, engineering, financial services and entrepreneurship. With their combined expertise and skills in CX, Process improvement, Innovation and Experience Design they diagnose, design and deliver great customer experiences for clients globally. Hassan and Amy have spoken at conferences such as London Design Festival, Service Design Fringe Festival, Patient Experience event CX Club in KSA and for corporates such as Genesys Middle East on CX Day.

Diagnose: Gain true insights, identify the gaps in your service that cause frustration and lead to negative experiences

Design: Collaboratively work together to frame problems, generate ideas, and explore opportunities. We co-design the future ‘to-be’ experience with teams and create a roadmap for change with a focus on people, process and technology

Deliver: Implementation of a successful CX project which may be in the form of a CX toolkit/manuals, KPI setting and monitoring and/or knowledge transfer through training, communication and roll out of tools.

What Differentiates Us: Doing NOT talking: We co-design solutions with your team resulting in quick and effective innovation. Cultural savvy: We understand cultural nuances across continents (Middle East, UK and Europe in particular) and tailor our coaching accordingly. Creating Impact: We help to bridge gaps between silos and engage stakeholders, ensuring they put the customer first. Building your future: We build capacity for CX and innovation through interactive learning, enhance creative confidence and ensure you have fun along the way!

Serving: Africa, Asia (Middle East), Australia, Europe (UK), North America, South America

Learn more about Multifarious Experience »
hello@multifarious.co

Nienke Bloem Services - Customer Centricity

Nienke Bloem Services BV

Nienke Bloem, CCXP is a world renowned Customer Experience Management leader and has helped thousands on their journey to become customer centric. Through speaking, virtual training, consulting and her fun customer experience game. She is practical, honest and a lot of fun to work with. Did we mention her Dutch Non-Nonsense approach and her always wearing a blue dress? She has been a CX leader herself, so she has the scars and the starts to help you. Please be in contact to see what she can do for you.

What Differentiates Us: “Making CX WORK!” That is Nienke Bloem’s Brand Promise. Her four customer promises are: CX Solutions: We have a solution for every customer experience challenge or know people who do. Featherlight service: It’s easy to do business with us. Personal Twist: You experience fun doing business with us. No Nonsense: We have a Dutch and practical approach.

Serving: Africa, Asia, Australia, Europe (Netherlands), North America, South America

Learn more about Nienke Bloem Services BV »

SEDA Executive Education

SEDA Executive Education is the first and only Education School with focus on Customer Experience in Brazil, certified by CXPA. We offer MBA in CX, short courses and In company training. We want to help people in their professional and personal growth through CX knowledge.

What Differentiates Us: SEDA Executive Education is the only Recognized Training Provider in Brazil with focus in CX, certified by CXPA.

Serving: South America (Brazil)

Learn more about SEDA Executive Education »
contato@mbaseda.com

VPERIA XM Consulting

We help companies transform to customer-centric culture and excellent customer experience to grow fast and sustainably.

We are different from other companies that we do not consider customer experience as a function equivalent to other functions, such as marketing, sales, products…; We approach customer experience systematically, as a way for the CEO to manage his company holistically. With that, businesses put customers at the center of everything they do, thereby stipulating what functions and other departments must do to create customer satisfaction and loyalty.

VPERIA has trained more than 10,000 leaders and managers, providing consulting and coaching services to nearly hundreds of businesses in Vietnam and the region.

We are the first firm in Vietnam and the leading firm in ASEAN Countries in consulting and training customer experience management and customer-centric culture.

All experts of VPERIA have more at least 5 years of practical experience in customer experience management and a firm grasp of international standard methodology.

Mr. Duong Nguyen, the founder, have been the CX missionary, creating and spreading CX spirit and made it popular in business community like today in the country. He is also best seller author of the book: excellent customer experience.

What Differentiates Us: Practical and excellent in what we do, and methodology transfer.

Serving:  Asia (Vietnam), North America

Learn more about VPERIA. »
yourpartners@vperia.com

Wilms & Co BV - Customer Experience - Masterclasses, Consultancy, Visualisation

Wilms & Co BV

Become a CX Leader: So you are interested in CX, and you know there’s more. You want to be better at it, right? To learn about trends and developments, best practices, how it all fits together? Enrol in one of the Masterclasses that cover everything you need to grow as a CX leader. With minds alike and at a fast pace you’ll have inspiration for a lifetime CX career.

Create True CX Impact: Or you’re involved in CX already. Maybe you measure NPS or have a VOC programme running. People are looking at you to make it happen. But how? How to get better scores, more results and more engagement? Get someone who’s been in your role. As a former Head of Global NPS running 13 countries in Europe and Asia for a leading Financial corporate I know exactly what it takes to design and manage complex programmes, avoid political pitfalls and create a movement. I’ll help you as a sparring partner. In the background, so you can shine.

Engage your Organisation: CX is a very powerful business methodology. It connects business strategy to your customers, enables to act upon valuable feedback and to increase customer loyalty and value. However, you will only succeed by turning inwards first. How do you engage your organisation and create an energetic, buzzing customer driven environment? Get stunning visualisations in to create reports, infographics and stunning presentations that get you the impact and give your results the podium they earn.

What Differentiates Us: A unique combination of having been an international CX leader himself in a large corporate for years, combined with a broad expertise, a stunning array of surprising, original off-beat knowledge and a fascination for storytelling Jaap is sure to surprise, inspire and support you. See for yourself, join him at www.jaapwilms.com.

Serving: Africa, Asia, Australia, Europe (Netherlands), North America (United States), South America

Learn more about Wilms & Co BV »

Xn

Xn established itself from its early years in 2005 as a locally and internationally recognized firm for helping its clients achieve the desired results, improving their customers lives and becoming better places to work. We design and implement solutions with the goal of developing organizational capabilities.

We add field experience and practical knowledge to the thoroughness of the method and the depth of research on best practices. We like to speak clearly, solve concrete problems, in a practical way, with useful methods and tools that can be quickly adopted to facilitate organizational change.

What Differentiates Us:  Our practical approach, obsessed with capturing the essence of the theoretical framework to produce applicable and impactful tools that can improve the performance of leaders and organizations.

Serving:  North America (United States), South America

Learn more about Xn »
info@xnpartners.com