Experience Leadership Mastery allows your whole department to get in sync with next-level CX wisdom. “Experience Leadership” was coined by ClearAction to represent a layer above touchpoint management (reverse and offset churn) and experience management (win brand allies). In contrast, Experience Leadership engages every work group companywide to maximize lifetime value.
Experience Leadership Mastery is a set of competencies with live interactions combining all managerial levels among CX, CS, EX, PX, and Marketing. These roles are insight collectors: a powerful hub for internal influence. Accompanying self-paced resources are right-sized to each managerial level and functional specialty. This brings the CCXP competencies to life all the way from interns to your Board.
Earn CRCs (CCXP Renewal Credits) in the Experience Value Exchange, CX/CS Tech Buyers’ Guide to Growth, Strategy Masterminds, Experience Leadership for Experts & Execs, Customer-Focused Communication, Journey Facilitator Skills, Maturity Roadmaps, and Coaching.
Facilitator Lynn Hunsaker, CCXP, led companywide CX transformation as VoC Manager in Strategic Planning and as Head of Quality. She taught 24 graduate and undergraduate semester courses at UC Berkeley Extension, SJSU, and others. She is a Certified MBTI Practitioner, Certified Quality Manager, Professional Certified Marketer, and California-certified teacher (SSAT/CBEST). Lynn served on the CXPA Board of Directors and ClearAction was a CXPA Founding Corporate Member. She was the first person in the world to create an online CCXP prep course, and the first in the world to conduct a global B2B CX practices study (it ran 5 years). Lynn is 1 of 5 CustomerThink Hall of Fame authors.
What Differentiates Us: Universal application to customer, employee, and partner experience, for indisputable value.
Serving: Africa, Asia, Oceania (Australia), Europe, North America (United States), South America
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