Profile

Bayer Pharmaceuticals Customer Powerhouse Global CX Leader,
Bayer Public Limited Company
CXPA BOARD OF DIRECTORS
CCXP

Contact Details

Bayer Public Limited Company

Bio

Across digital and physical journeys, customers expect and deserve superior experiences. As a seasoned entrepreneur, commercial and growth-focused Trusted Advisor and CX Thought Leader, I partner with brands to help turn customer-centricity and CX into engines for superior differentiation, revenue growth, customer value and enduring competitive advantage.

Working at the intersection of the C-Suite, HR, CX, Marketing and front-line operations, my passion is to embed CX into organizational, operational and commercial DNA. On my journey, I have earned a reputation for delivering meaningful results in high-stakes private equity, M&A and turnaround situations, requiring rapid transformation of customer experience and commercial outcomes, renewal of customer trust and restoration of employee morale.

CXPA Certified CX Professional; Forrester Certified CX Professional; Qualtrics Platform Certified

Co-Author of Growth Thinking: Building the New Growth Enterprise. Available on AMAZON

US Army Intelligence Veteran

Industry

  • Professional Services