Customer Experience (#CX), Design Thinking, User Experience(#UX), Patient Experience(#PX), #Ethnography, Marketing Strategy, Continuing Professionals Development-CPD, Startup Speed Scaler, Differentiated CME Design, Content/Social Media Marketing, Keynote Speaker & Workshop Facilitator.
MBA in Marketing with a Bachelor Degree in Journalism & Mass Communication. Approx. 27 years of leadership experience in Pharma & Healthcare. Was leading customer experience & CRM function for 11 yrs. Now CX consultant for over 3 yrs.
Working in collaboration with a top-ranking central university, the University of Hyderabad, in designing and running professional development courses for HCPs (www.pgdipc.com). Joint secretary of Infection Control Academy of India (IFCAI)